Newport News, Virginia Hiring Range $16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Hours: Labor Pool (as needed) Overview Manages the telephone switch board to provide Physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Facilitates timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department. What you will do Maintain adequate service levels by attention to calls in queue to minimize wait times and call handling process. Respond with urgency and flexibility to changes and adapt to varying work environments and assignments. Cross-train to answer incoming calls for Communications service lines. Remain attentive to department needs through availability to receive and take calls by limiting off and unavailable state. Execute standardized protocols to include warm transfers. Initiate and execute all emergent response systems to include all Code types and Everbridge. Utilize a calm and professional manner with RHS code facilitation. Utilize policies and process regarding health communication services and software, online tools and thorough documentation. Ensure each encounter maintains quality and customer service standards of the Call Center. Provide timely and appropriate follow up and resolution. Build trusting relationships through exhibiting personal accountability, respect, and following through on commitments Develop clear and concise communications deliverables that promote Riverside Health Systems vision, mission and values.

Qualifications

Education

High School Diploma or GED, (Required)

Experience

1 year

Experience

in a call center, customer service, patient care environment (Required) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.