Associate Program Specialist Utility Programs and Services – East Delivery Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel) Are you ready to make a difference? To support our growth, ICF is seeking a candidate to support day-to-day responsibilities for multiple commercial electric vehicle infrastructure and load management programs in the Mid-Atlantic. Working closely with program and portfolio managers, this individual will ensure seamless project implementation and contribute to various deliverables such as creating and managing progress reports, supporting program stakeholders and participants, completing charging data and charging site analyses, and researching products and enhancements. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Local events and team-building focus Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Support program management of multiple electric vehicle infrastructure and load management programs, ensuring quality control and adherence to best practices to meet program goal targets. Collaborate with multiple groups to ensure processing, outreach, IT systems, marketing initiatives, customer care, operations, and staff are aligned to reach a common annual goal. Maintain accurate program data for participation, project status, incentive amounts, and customer segments, among other program data. Maintain internal trackers, spreadsheets, status logs, and SharePoint materials to support program management, budget monitoring, quality assurance, and regulatory reporting readiness. Support data quality control by reviewing customer, vendor, and internal program data for completeness, consistency, and potential errors, and by helping resolve missing or questionable information with internal teams, vendors, or the client as appropriate. Support preparation of weekly updates, monthly financial reporting, annual reporting, evaluator requests, and other ad hoc reporting needs for the client. Support utility customers during their program participation journey. Coordinate with vendors and partners to support timely collection of charger utilization, session, uptime, reliability, maintenance, and service response data, consistent with agreed data delivery requirements. Assist with program start-up and continuous improvement activities, including workflow documentation, report template updates, process refinements, escalation path tracking, and lessons learned from Phase I to Phase II implementation. Interface with the client team for day-to-day planning and updates. Provide insight and recommendations for program changes based on existing market knowledge and program trends. Create and maintain Excel spreadsheets and databases for internal tracking to ensure program remains within its budget and stays on track to meet goal. Report program performance to senior leadership regularly. Analyze data and call out trends, find and address errors to resolution. Develop and update high quality client reports within required timelines, provide regular program status updates. Handle and track issues brought by subcontractors, customers, and customer service representatives. Address client and customer issues with a positive attitude. Provide flexible support for additional program implementation, reporting, customer engagement, and operational tasks as needed. Grow into the lead ICF representative for these programs. What we need you to have (minimum qualifications): Bachelor’s Degree (Business, Information Technology, Economics, Environmental Science or Studies, or related subject preferred but not required), or applicants can substitute one year of related experience for one year of education. 1+ months of experience in energy, environmental, or sustainability work. What we would like you to have (preferred): Prior experience supporting, or participating in, utility-sponsored demand-side management programs. Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
Experience
with customer management and engagement.
Experience
coordinating tasks across teams. Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset. General understanding of electric vehicles and the electric vehicle market. Excellent verbal, interpersonal and written communication skills. Strong analytical, problem-solving and decision-making capabilities. Additional skills: SharePoint, Teams, PowerBI Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range
- There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Columbia, MD (MD12) Need help? We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.