Investigator Payments Lead
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job title - Investigator Payments Lead
Location - Bulgaria (potentially can consider candidates in Poland or Spain)
Fully sponsor dedicated
The Investigator Payments Lead plays a critical role in managing clinical trial site payment activities from study start-up through to close-out. Responsible for a portfolio of studies, you will ensure payment processes are delivered accurately, efficiently, and in accordance with contractual commitments, while partnering with internal teams and external vendors to drive operational excellence.
Key Responsibilities
- Lead the end-to-end management of investigator and site payment activities across assigned clinical trials.
- Oversee payment system setup, ensuring study budgets, contracts, milestones, and payment triggers are configured accurately and in line with contractual agreements.
- Work closely with study teams to support key study start-up activities and ensure timely achievement of payment-related milestones.
- Review payment structures and data flows to ensure accurate payment triggering and identify opportunities to prevent delays or errors.
- Manage vendor performance, ensuring service delivery meets agreed timelines, quality standards, and operational requirements.
- Monitor payment performance across studies, investigating issues, identifying root causes, and implementing corrective actions where required.
- Resolve escalated site and study-level payment queries to maintain positive site relationships and support study delivery.
- Ensure appropriate contracts, purchase orders, funding arrangements, and approvals are in place to facilitate timely payments.
- Support audit and inspection activities relating to investigator payments and ensure all documentation is maintained to the required standard.
Skills & Experience required:
- Degree in Business, Finance, Life Sciences, or a related discipline, or equivalent relevant industry experience.
- Experience within clinical research, clinical operations, site payments, contracts, finance, or a related field.
- Strong understanding of clinical trial operations, investigator site budgets, and payment processes.
- Excellent analytical, organizational, and problem-solving skills.
- Strong communication and stakeholder management abilities, with the confidence to work across global teams.
- Ability to review and interpret contracts, budgets, and payment terms with a high level of accuracy and attention to detail.
- Experience working independently while collaborating effectively within cross-functional teams.
- Strong working knowledge of Microsoft Excel and other business systems.
- Knowledge of investigator payment processes within a CRO, sponsor, or clinical research organisation.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply