With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: (10%) Data Entry · Ensure accurate data entry where Tablet fails · Ensure approval documents are in place for manual data entry · Supervise & Confirm Mobile change & ATM registration at the Business Center · Customer satisfaction · Problem solving (20%) Banking activities Register the bank pay in slips and issue receipts to the respective clients Initiate cheque payments, and submit to central process. Does Bank reconciliation Acknowledges bank correspondence Sends disbursement sheet to Central processing center, Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel Efficiency 20% Payments and Petty cash management Petty cash reimbursement, disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any Purchases of office items e.g water, sugar, tea bags, utensils e.t.c Efficiency Customer Service15% Attends customer inquiries Promotes/markets Savings Directs customers to respective officer or right channel Monitors/attends customers’ ATM usage Register and solve customers’ compliances Pass right information to customers Issues marketing tools such as fliers to customer Reports 10% Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client. Reports to disbursement officer Missing or problematic clients on the disbursement Report delivery and loss of assets Savings Mobilizations 15% Mobilize, Market and sells savings to clients Opens savings accounts Ensure KYC of servings are approved by BCM (10%) Office Administration · Keeps under safe custody all clients loan collaterals, files, documents and other valuable items · Keep documents in hand under custody · Keep proper documentations of payments · Post and receive the Business Centre Parcels · Compile customer complaints and reports to Call Centre Manager · Does photo copy and printings, · Keeps business center stationery · Safety and reputation/ image KNOWLEDGE, SKILLS AND ABILITIES List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner. Minimum education, training and experience requirements to qualify for the position: List academic, technical skills or other knowledge required as a minimum qualification for this position. · Degree Holder in Accounting, · Must have a clear understanding of data entry and technology · Very good knowledge and comfort dealing withfinancial information · Very good analytical & reporting skills List additional work experience required as a minimum qualification for this position. · Proficient in Microsoft office application · Be a good leader · Very good communication and marketing skills (both written and verbal) · Model and demonstrate effective Christian leadership and able to lead daily devotions. CORE CAPABILITIES Achieving Capabilities: Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively. Proven ability to prepare and report various deliverables on time undefined Thinking Capabilities:Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change. Leads and manages change process Able to identify key strategic and market focuses for VFT Proven problem solver who shows both leadership and delegating skills Self-Managing Capabilities: Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness. Should demonstrate maturity and provide strong spiritual leadership Continually improving and developing new skills Should be a role model for other staffs in work/life balance Relational Capabilities:Building collaborative relationships. Practising gender and cultural diversity. Influencing individuals and groups. Able to develop strong VFT relationships and Clients Builds strong teams work Able to manage the multiple relationships of Staff and Central Processing Centre Applicant Types Accepted: Local Applicants Only Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so. As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Learn more about our work at wvi.org. Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 31,000+ staff working towards one vision: life in its fullness for every child. A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision. Learn more about our culture. Our people are our greatest asset. Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work. Learn more about benefits. Have questions about applying to a job with World Vision? See our Frequently Asked Questions.