Job Description: Provide technical support and troubleshooting for platform and application issues, ensuring timely resolution. Assist the customer providing guidance on best practices for utilizing platforms and applications effectively. Coordination of ticket resolution with internal, external and vendors teams. Escalation Management. Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance). Continuous service improvement to reduce incidents and their impacts. Overall Tickets backlog management. Salesforce knowledge is a plus. Participate in 24X7 on-call rotations and provide after-hours support as needed. Excellent organizational skills and attention to detail. Excellent communication and interpersonal skills. Fluency in English Structured and analytical problem-solving and solution-identifying in complex environments. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Ability to multi-task and use good business judgement. Eagerness to learn and adapt to new technologies and processes. Strong customer service orientation. Location: DGS Philippines - Makati City - RCBC Plaza Brand: Merkle Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work