JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JOB DESCRIPTION Position Title: Facility Manager – Soft Services Location: Hinjewadi - Pune POSITION SUMMARY The Facility Manager – Soft Services is responsible for overseeing and managing all soft facilities management services to ensure consistent delivery of high-quality services aligned with organizational standards and client expectations. This role serves as the primary point of contact for all soft service functions and contracted service providers, ensuring compliance with service level agreements, statutory requirements, and budget parameters while driving continuous improvement initiatives. KEY RESPONSIBILITIES Service Delivery Management Ensure delivery of all soft services (housekeeping, waste management, pest control, landscaping, security, catering, reception, and other support services) aligns with the established maintenance strategy for both in-house and contracted services Oversee quality and standards of soft facilities management services according to established guidelines and best practices Act as Single Point of Contact (SPOC) for all soft service functions and contracted service providers on a day-to-day basis Ensure effective communication and collaboration between internal teams, service partners, and contractors Service Level Agreement (SLA) / KPI Management Develop, implement, and maintain comprehensive service charters and service level agreements for all soft service functions Monitor and report on SLAs and Key Performance Indicators (KPIs) regularly to internal stakeholders and external service providers Track risks and rewards mechanisms associated with service delivery performance Conduct regular service reviews and audits to ensure compliance with agreed service standards Financial Management Track and report financial performance of all soft service contracts and operations Ensure services are delivered within agreed budgets while maintaining quality standards Identify cost optimization opportunities without compromising service quality Review and approve invoices and payment schedules for contracted services Statutory Compliance Own and manage the departmental statutory compliance plan to achieve and maintain legal compliance status Ensure all soft service operations comply with relevant local, state, and national regulations Maintain updated documentation and records for audit and compliance purposes Coordinate with relevant authorities for inspections, renewals, and statutory submissions Continuous Improvement & Innovation Review existing soft service operations and develop initiatives to enhance service delivery Drive rationalization efforts to optimize performance and improve customer satisfaction Support and promote innovation culture within the team and service partner ecosystem Implement best practices and industry benchmarks to elevate service standards People Management & Leadership Lead, manage, and develop the on-site soft services team Conduct regular team meetings, training sessions, and performance reviews Foster a collaborative and high-performance team culture Mentor team members to enhance their skills and capabilities Reporting & Documentation Prepare and present regular operational reports, performance dashboards, and management presentations Maintain comprehensive documentation of all soft service activities, contracts, and performance metrics Ensure timely escalation of critical issues to senior management Client Engagement Build and maintain strong relationships with internal clients and stakeholders Address client concerns and feedback promptly and professionally Conduct regular client satisfaction surveys and implement improvement actions based on feedback QUALIFICATIONS & EXPERIENCE
Education
Graduate degree in Hotel Management, Hospitality Management, or related field Professional certifications in Facilities Management (preferred)
Experience
Minimum 8+ years of progressive experience in managing soft service functions within IT/ITES organizations or large corporate facilities Proven track record in vendor management and service delivery excellence
Experience
in managing multi-site or large-scale facility operations (preferred) SKILLS & COMPETENCIES Technical Skills: Strong understanding of soft services operations including housekeeping, security, catering, waste management, and support services Proficiency in SLA development, monitoring, and performance management Knowledge of statutory compliance requirements related to facilities management Familiarity with facility management software and reporting tools Budget management and financial tracking capabilities Behavioral Skills: Excellent communication and interpersonal skills Strong client engagement and relationship management abilities Leadership skills with proven people management experience Problem-solving and decision-making capabilities Attention to detail and quality orientation Ability to work under pressure and manage multiple priorities Other
Requirements
Awareness and understanding of various operational reports and performance metrics Support for innovation culture and continuous improvement mindset Flexibility to adapt to changing business needs and requirements Willingness to be available for operational emergencies This position is based out of client site of JLL Location: On-site –Pune, MH
Scheduled Weekly Hours
48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.