Shape the Future of Customer Outcomes at ING At ING, we're committed to supporting customers through some of life's most significant moments with empathy, care and excellence. To strengthen how we support customers through complex life events and vulnerable customer journeys, we're establishing a dedicated Life Moments team. As part of this transformation, we're seeking a Life Moments Product Area Lead (PAL) for a 12 months fixed term contract to lead a high-profile program focused on redesigning customer experiences, delivering customer outcome initiatives, strengthening governance and creating a sustainable future-state operating model. This role has been created to provide end-to-end leadership across multiple streams of work, ensuring ING delivers better customer outcomes while driving meaningful business transformation. Why Join the Life Moments Team? This is a unique opportunity to lead a strategically important transformation program that will influence how ING supports customers when they need us most. You'll work across Product, Operations, Technology, Risk and Compliance, helping shape the future of customer care and operational excellence. What You'll Do Lead a high-profile, enterprise-wide transformation program Create and execute an integrated roadmap across remediation, customer journey uplift and operational change Drive senior stakeholder engagement across Product, Operations, Technology, Risk, Legal and Compliance Establish governance, reporting and delivery disciplines Coach and lead a team of experts to achieve program outcomes What We're Looking For Extensive experience leading large-scale transformation, remediation or business change programs Exceptional leadership and stakeholder management capability Strong customer focus combined with governance and risk expertise Proven ability to deliver outcomes in complex and ambiguous environments Experience working across business, operations and technology teams About Us At ING, we’re all about making life simpler and more rewarding for the people who bank with us, the team members who work with us and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive and supportive, giving you the freedom to be yourself, so you can ‘do your thing’. Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can’t wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more? Contact: Skye Griffiths on skye.griffiths@ing.com For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com Applications close Friday 21 August #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!