Level Description ‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques. Market Summary Operates and maintains equipment and prepares items for distribution. Performs quality checks and cleans and maintains equipment. Impact • Obtains and provides information which requires little explanation or interpretation, typically within the department. • Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement. Communication • Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. • Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests. Innovation • Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents. • Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests. Knowledge • Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines. • Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience. Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.