Job Summary Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Global Operations: Ensuring excellence in execution—from procurement to supply chain and reliability—delivering quality, safety, efficiency and sustainability across the value chain. The role is based in Seoul, Korea. Responsible for supporting Korea Resale and Finished Format operations, including finished product release and serving as the backup when required. Prepare and maintain quality documentation, including Certificates of Analysis (CoA), Product Descriptions (PD), Finished Format Product Specifications (FFPS), Raw Material Product Specifications (RMPS), and Material Safety Data Sheets (MSDS). Manage customer complaints and technical inquiries, coordinate third-party laboratory testing, and provide quality support during customers' initial production runs. Work collaboratively with cross-functional teams to ensure compliance with quality, regulatory, and customer requirements. Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration Where You’ll Make a Difference Support Korea Resale and Finished Format business operations. Release finished products and provide backup support for product release activities. Prepare, review, and maintain CoA, PD, FFPS, RMPS, and MSDS documentation. Manage customer complaints, investigations, corrective actions, and follow-up activities. Respond to customer quality and technical inquiries in a timely manner. Coordinate and monitor third-party laboratory testing programs. Provide on-site or remote quality support during customers' first production runs as required. Collaborate with internal stakeholders to ensure compliance with quality, regulatory, and customer expectations. Maintain accurate quality records and support continuous improvement initiatives. What Makes You the Right Fit BS degree (Major in food science engineering is preferred) Minimum years of working experience in Quality Assurance (QA) experience in Food-, Food additives-, or Dietary supplement-industry Knowledge in Quality & Food safety. Good English written and verbal communication skills. Excellent customer interaction and communication skills Ability to adapt quickly and constructively to change. Prior experience with probiotics manufacturing operations and/or quality management systems (preferred) Why Choose Us? Opportunity to engage with colleagues from other sites of the business Development of interpersonal skills Training opportunities and career ladder We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.