JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking an exceptional Facilities Management leader to oversee our extensive Integrated Facilities Management (IFM) operations across India, encompassing 400-500 retail branches and around 15 major offices. The ideal candidate will combine strategic vision with hands-on expertise to manage this diverse portfolio, leveraging cutting-edge technologies, data analytics, and sustainable practices to drive operational excellence and enhance user experiences across all facilities. Key
Responsibilities
Strategic Leadership: Develop and implement comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolio Manage a diverse range of facilities, from retail branches to large office campuses across India Lead and mentor a large, geographically distributed team of facilities management and technical professionals Single point of accountability to client as Key Account Management contact point Oversee profit & loss of account performance, financial management, staff planning and talent management, vendor strategies and overall responsible for performance to client. Represent India to deliver to regional initiatives and program. Operational Excellence: Oversee team’s day-to-day facilities operations for portfolio, including maintenance, security, cleaning, and other support services Implement standardized best practices in IFM across all locations to ensure consistent, high-quality service delivery Develop and monitor key performance indicators (KPIs) to measure operational efficiency across the diverse portfolio Technology and Innovation: Spearhead the integration of generative AI and advanced technologies to manage a large, distributed facilities network efficiently Implement smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage, space utilization, and maintenance schedules Leverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio Sustainability Initiatives: Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilities Ensure compliance with local and international environmental regulations for diverse facility types User
Experience
Enhancement: Collaborate with relevant departments to create consistent, high-quality workplace environments that foster productivity, wellbeing, and satisfaction across all facility types Implement and manage systems for gathering and acting on user feedback regarding facilities, tailored for both office and retail environments Ensure that workplace design and amenities align with evolving needs and expectations of diverse user groups Data-Driven Management: Establish robust data collection and analysis processes across all IFM operations, integrating data from various facility types Utilize data insights to optimize space utilization, energy consumption, and resource allocation across the portfolio Develop comprehensive data-driven reporting mechanisms for senior management, providing insights on the entire facilities network Vendor Management: Manage relationships with multiple service providers and contractors across India Negotiate and oversee service level agreements (SLAs) to ensure high-quality service delivery across all locations Implement performance-based contracts that incentivize innovation and efficiency, tailored to different facility types Budget and Financial Management: Develop and manage the IFM budget for the entire portfolio, balancing the needs of diverse facility types Identify and implement cost-saving measures without compromising service quality across the network Provide regular financial reports and analysis to senior management, including performance metrics for different facility categories Compliance Ensure compliance to law and regulations in account delivery Ensure compliance with client’s minimum audit standards Ensure compliance with JLL audit and compliance program
Qualifications
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field Minimum 10-15 years of experience in facilities management, with at least 3-5 years in a senior leadership role managing diverse, geographically dispersed portfolios Proven experience in managing retail and office facilities, with a strong understanding of the unique challenges and opportunities in each environment Strong understanding of emerging technologies in IFM, including AI, IoT, and data analytics, and their application across various facility types Demonstrated success in implementing sustainable practices in large-scale, diverse facilities networks
Experience
with smart building technologies and their integration into IFM operations for both large offices and smaller retail branches Excellent leadership, communication, and problem-solving skills, with the ability to manage teams across multiple locations Strong knowledge of Indian real estate markets, local regulations, and cultural nuances affecting facilities management The ideal candidate will be a visionary leader capable of managing a complex, geographically dispersed portfolio of facilities. They will balance traditional IFM responsibilities with innovative approaches to create future-ready, sustainable, and user-centric environments across diverse facility types. The candidate should be adept at data-driven decision-making and have a passion for leveraging technology to enhance facilities management practices on a large scale. Location: On-site –Mumbai, MH
Scheduled Weekly Hours
48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.