Sr. Tech Lead - Application Development Microsoft N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Job Title: Senior Microsoft Dynamics 365 & LCS Administrator Location: Any/Remote/Hybrid Professional Summary Highly experienced Microsoft Dynamics 365 (Finance & Operations) and Lifecycle Services (LCS) Administrator with over 20 years of IT experience, including extensive expertise in ERP administration, cloud infrastructure management, environment governance, application lifecycle management, and enterprise support. Proven track record in managing large-scale D365 environments, overseeing LCS operations, driving system upgrades, ensuring security compliance, and supporting global business operations. Key
Responsibilities
Dynamics 365 Administration Manage and administer Microsoft Dynamics 365 Finance & Operations environments. Oversee Production, Sandbox, UAT, Development, and Tier environments. Monitor application performance, availability, and system health. Manage user provisioning, security roles, duties, privileges, and segregation of duties (SoD). Support environment refreshes, database restores, and infrastructure maintenance. Coordinate release planning, deployments, and hotfix implementations. Lifecycle Services (LCS) Administration Administer Microsoft Dynamics Lifecycle Services (LCS) projects and environments. Manage code deployments using LCS Asset Library and deployable packages. Perform environment servicing, updates, and platform upgrades. Monitor Cloud Hosted Environments (CHE) and Microsoft-managed environments. Coordinate One Version updates and regression testing activities. Manage Environment Monitoring and Issue Search services in LCS. Support deployment requests, production servicing, and emergency fixes. Application Lifecycle Management (ALM) Establish and maintain DevOps and release management processes. Manage Azure DevOps integration with D365 projects. Coordinate code promotion from Development to UAT and Production. Implement CI/CD best practices for ERP deployments. Manage source control, branching, build, and release pipelines. Security & Compliance Ensure compliance with organizational security policies. Conduct periodic access reviews and audits. Manage privileged access and role-based security controls. Support audit and compliance requirements for SOX and regulatory standards. Environment & Performance Management Monitor system capacity, storage utilization, and performance metrics. Identify and resolve performance bottlenecks. Coordinate disaster recovery planning and business continuity activities. Ensure system availability and uptime according to SLAs. Stakeholder Management Collaborate with business leaders, architects, developers, and infrastructure teams. Work closely with Microsoft Support for critical incidents and escalations. Lead governance meetings and provide executive-level reporting. Mentor junior administrators and support teams. Technical Skills Microsoft Technologies Microsoft Dynamics 365 Finance & Operations (D365 F&O) Dynamics AX 2009/2012 Lifecycle Services (LCS) Azure DevOps Power Platform Microsoft Entra ID (Azure AD) Azure Infrastructure Services Administration & Operations Environment Management Security Administration User Access Management Release & Deployment Management Performance Tuning Backup & Recovery Disaster Recovery Planning DevOps & Automation Azure DevOps Pipelines CI/CD Implementation Build Management Release Automation PowerShell Automation Database & Reporting SQL Server Administration Database Refresh Activities Performance Monitoring Reporting & Analytics Support Leadership
Responsibilities
Lead enterprise-wide D365 and LCS administration activities. Establish operational governance and best practices. Drive ERP modernization and cloud transformation initiatives. Manage vendor and Microsoft support engagements. Provide strategic recommendations for platform optimization and scalability. Preferred Certifications Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect Expert Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: DevOps Engineer Expert ITIL Foundation / ITIL 4 Managing Professional PMP or PRINCE2 (Preferred) Key Achievements Expected Successfully managed multiple global D365 F&O production environments. Led One Version upgrades and platform update programs. Delivered high system availability and compliance standards. Established governance and DevOps processes for enterprise ERP operations. Reduced deployment risks through automated release management and standardized LCS practices.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in
Education
(ISTE)International Society for Technology in
Education
(ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle Required Skills Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamic AX, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - Application Development Microsoft N
Remote Type
- Hybrid
Work Shift
- Variable (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.