Investigator Payment Lead - Sr Associate
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
Job title - Investigator Payment Lead - Senior Associate
Location - Bulgaria (potentially can consider candidates in Poland or Spain)
Fully sponsor dedicated
The Investigator Payments Lead is accountable for the end-to-end management of site and investigator payments across assigned clinical studies. The role involves coordinating payment-related activities, monitoring vendor performance, and ensuring payments are delivered accurately, compliantly, and within agreed timelines.
Key Responsibilities
- Oversee the end-to-end administration of investigator and site payments across assigned clinical studies, from study start-up through to close-out.
- Ensure payment systems are configured accurately, including study budgets, payment triggers, visit schedules, and invoiced activities.
- Support study start-up activities by planning and coordinating payment-related milestones to enable timely site payments.
- Review and validate EDC and payment data to ensure accurate payment generation and resolve any payment discrepancies or failures.
- Provide guidance on the setup and maintenance of site contracts and budgets within payment systems, ensuring alignment with contractual agreements.
- Manage relationships with external vendors and service providers, ensuring payments, invoices, and queries are handled efficiently and in line with agreed standards.
- Investigate and resolve complex payment issues involving contracts, budgets, regulatory requirements, tax considerations, currencies, and site-specific circumstances.
- Monitor payment performance across studies, identifying trends, risks, and root causes of delays while implementing corrective actions.
- Ensure appropriate funding, purchase orders, contracts, and work orders are in place to support uninterrupted payment processing.
- Resolve escalated site and study-level payment issues in a timely manner to maintain a positive site experience.
- Support audit, inspection, and compliance activities related to investigator payment processes.
- Collaborate with cross-functional stakeholders to drive process improvements and enhance operational efficiency.
Skills & Experience required
- Minimum of 2 years' experience in clinical research, site payments, contracts, finance, budgeting, or clinical operations.
- Strong understanding of clinical trial processes, site budgets, and investigator payment methodologies.
- Experience working within a CRO, sponsor, or clinical research environment.
- Experience interpreting contracts, budgets, and payment terms with a high level of accuracy.
- Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills, with the ability to build effective relationships across teams.
- Proven problem-solving abilities and experience resolving complex operational issues.
- Ability to work independently while contributing effectively within a collaborative team environment.
- High attention to detail and a commitment to delivering accurate, compliant work.
- Proficiency in Microsoft Excel and other business systems.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply