JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. AME Change & Comms Lead JD What this job involves: We are seeking an experienced Change & Communications Lead to drive change management strategies, operational activation of JLL's
Experience
Led Change Enablement Programme, and comprehensive communications excellence as part of the Workspace
Experience
and Operations (WE&O) team. [EXPANDED SCOPE] This position is responsible for overseeing and driving change projects across multiple markets while serving as the strategic communications leader for the wider region. The key focus combines enabling experience-led change by empowering all WE&O teams to support workspace refurbishments, relocations, and new programmes with developing and executing cohesive communication strategies that ensure colleagues are informed, engaged, and empowered throughout workspace transitions while maintaining consistent, compelling communications across all touchpoints. The Change & Communications Lead enables a cohesive process between the WE&O team, projects team, as well as other functions within the business, i.e., Communications, HR, and Leadership. This role works to ensure a smooth transition from inception to go-live, leading transformative change with customer experience in mind while ensuring consistent brand messaging and employee engagement across the region. This is an exciting role for a change leader and strategic communicator who has a track record in project management, client/stakeholder management, communication, content strategy, brand management, as well as a focus on service delivery. What Your Day-to-Day Will Look Like Core
Responsibilities
Change Enablement (Existing Foundation) The Change & Communications Lead's overall responsibility is to ensure onsite WE&O change ambassadors are activated and onboarded for all identified and approved projects across the region, and work with them and the wider project team as appropriate, to develop and execute ongoing change management strategies aligned with colleague experiences and operational facilities management requirements while simultaneously managing strategic communications initiatives. Project Management Ensure participation in identified and approved projects. Contribute by noting new projects coming into stage 1 and facilitate the provision of insights and learnings to regional project teams. Raise concerns for discussion, if any. Ensure a governance process and cadence is in place for all POCs and projects locally, as appropriate. Ensure the change process is executed in a programmatic fashion, as appropriate. Ensure the WE&O change ambassadors and the nominated change champions from the client side are provided adequate information, training, and support to mobilise change, as appropriate. Provide regional consultation, governance, and oversight. Develop change strategy in partnership with Sub-regional Workspace
Experience
Lead and onsite WE&O team, with consultation from client, as appropriate. Keep the resource bank up to date and provide tools/templates (decision tree, project tracker, project run sheet, signages, welcome guide, etc.) to WE&O teams, where applicable. Ensure the onsite team have made plans and provisions for a Day 1 experience, where applicable – mobilising for move-in engagement and activities. Ensure that WE&O services and offerings are turned on, as appropriate. Client/Stakeholder Management and Communication Lead comprehensive stakeholder mapping and engagement strategies across all organizational levels, identifying key influencers, decision-makers, and change champions Develop and maintain stakeholder communication matrices that define engagement frequency, messaging approaches, and feedback mechanisms for each stakeholder group Conduct regular stakeholder impact assessments to understand how workspace changes affect different business units, functions, and colleague populations Facilitate senior leadership alignment sessions with C-suite executives, business heads, and functional leaders to secure buy-in and resolve strategic conflicts Partner with local experience teams and communications support to develop collateral that aligns with HSBC's standards Serve as an active stakeholder on project calls and coordinate stakeholder meetings with appointed HSBC RES Representatives Facilitate close collaboration with lines of business and functions to ensure effective experience-led change enablement Leadership Management Guide the team through structured change process phases from assessment through implementation to sustainability, ensuring consistent application of methodologies Mentor team members in change management techniques, stakeholder engagement best practices, and organizational psychology principles Establish team performance metrics and dashboards to track engagement effectiveness and stakeholder satisfaction Guide the team in developing change personas and journey maps to better understand colleague experiences throughout workspace transitions Continuous Improvement Collaborate proactively with regional and global teams to maintain alignment with organizational goals, serving as bridge between execution and enterprise-wide strategic initiatives Contribute communications best practices, innovative templates, and thought leadership to the Regional/Global
Experience
Lead for the Global SharePoint Communications Repository Conduct systematic gap analysis to identify communication and change maturity differences across markets, implementing targeted plans to elevate underperforming markets to best-in-class standards Mentor and develop communications and change capabilities within WE&O team members through structured consultations, upskilling programs on brand guidelines, professional communications, and strategic messaging techniques Design and facilitate regional training workshops and knowledge-sharing sessions that build capability, foster collaboration, and establish communities of practice Maintain close alignment with the Global Communications Manager while actively engaging with JLL Work Dynamics Communications network to share insights and adopt best practices [NEW ADDITION] Strategic Communications & Regional Leadership [NEW] Communications Excellence Drive employee engagement and workplace culture through comprehensive internal communications programs including strategic event promotion, office wayfinding and informational signage, behavioral nudges reinforcing workspace etiquette, and compelling printed and digital campaigns across all touchpoints Craft and distribute key messages for various stakeholders while ensuring consistent brand messaging adapted to local market nuances and cultural sensitivities Develop content strategies that resonate across markets through MyDay, digital signage, newsletters, blog pieces, articles, videos, and timely event promotions Serve as gatekeeper of digital signage and communication displays, reviewing content submissions and managing comprehensive communications calendars Oversee JLL Business Services (JBS) to supervise creation, design, and delivery of communications collaterals in liaison with sub-regional experience leads for market-specific requests promoting RES events, initiatives, changes, moves, upgrades, and other required materials for HSBC [NEW] Regional Alignment & Capability Building Collaborate proactively with regional and global teams to maintain alignment with organizational goals, serving as bridge between execution and enterprise-wide strategic initiatives Contribute communications best practices, innovative templates, and thought leadership to the Regional/Global
Experience
Lead for the Global SharePoint Communications Repository Conduct systematic gap analysis to identify communication and change maturity differences across markets, implementing targeted plans to elevate underperforming markets to best-in-class standards Mentor and develop communications and change capabilities within WE&O team members through structured consultations, upskilling programs on brand guidelines, professional communications, and strategic messaging techniques Design and facilitate regional training workshops and knowledge-sharing sessions that build capability, foster collaboration, and establish communities of practice Maintain close alignment with the Global Communications Manager while actively engaging with JLL Work Dynamics Communications network to share insights and adopt best practices [NEW] Strategic Leadership
Responsibilities
Develop and execute cohesive communication and change strategies that align with business objectives across the wider region, ensuring scalability and consistency in messaging frameworks and change methodologies Serve as the primary communications and change management subject matter expert for internal and external stakeholders, providing counsel on complex challenges from project inception through post-implementation Oversee experience-led change initiatives including workspace refurbishments, relocations, restacks, new programmes, and transformational projects, ensuring seamless transitions with customer experience at the forefront Drive continuous improvement through competitive benchmarking, industry trend analysis, and post-implementation retrospectives to capture lessons learned and optimize future initiatives [EXPANDED] Project & Stakeholder Management Lead compilation and delivery of monthly reports and trackers to key client stakeholders as primary contact Analyze communication and change effectiveness through data-driven insights, workspace analytics, and stakeholder feedback patterns to inform strategy adjustments [EXPANDED] Continuous Excellence Champion communications and change excellence as a thought leader, actively contributing to the strategic evolution of the WE&O function Stay current on global updates, HSBC brand guidelines, new asset releases, and emerging tools through active participation in training programs Analyze and report regularly on impact of communication and change initiatives while maintaining weekly updates to leadership on key initiatives, metrics, and upcoming projects Key Partners & Stakeholders Key Partners:
Experience
Leads, Workspace Strategy team, WE&O Facilities team, Communications representatives**, [NEW] JLL Business Services** Stakeholders: Lines of business, functions, facilities management teams, design teams**, HR, ERGs, CAOs, contractors, senior leadership Required Skills and
Experience
Core Competencies A self-motivated individual and leader, able to anticipate client’s needs Proven experience in change management, and project and stakeholder management, with the ability to manage multiple priorities across different markets, preferably within corporate real estate or workplace transformation initiatives Strong background in facilities management with understanding of day-to-day operational requirements Strong organization and administration skills, including attention to details. Able to perform in matrix organisation and experience in regional roles. Ability to demonstrate empathy, sensitivity and acumen to business and cultural landscapes across different markets, and strong customer service. Able to apply and practice Human-Centred Design Able to demonstrate a proven track record of remotely leading multiple projects and programmes across multiple markets and showing leadership within a fast-paced service delivery environment. Able to demonstrate the value and improvements experience-led change can bring through collaboration with key stakeholders. Able to bring clarity, perspective, and oversight to WE&O and project teams Able to demonstrate excellent presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders Ability to take ownership, and lead by example, including willingness to perform hands-on tasks when required. Should have an excellent and positive “can do attitude” and a great team player and leader. Excellent written and verbal communication skills in English; proficiency in other languages is a plus. Proficient in data analysis and reporting, with the ability to translate insights into actionable strategies. What we expect from our colleagues You will be part of delivering best-in-class workplace experiences long remembered by our clients, creating an environment that enhances productivity, collaboration, and well-being in connected workspaces promoting inclusion and safety. This includes prioritizing health and safety through established protocols, reporting hazards/incidents (minimum two good catches per year), attending SAFER together workshops, and completing safety trainings within due dates. You are responsible for leveraging expertise to find actionable insights from data, translating it into action and clearly communicating the "what", "so what", and "what now". By embracing curiosity, courage, and collaboration, you'll ensure data-driven decisions meeting JLL and HSBC's strategic objectives. You will support best-in-class sustainability solutions, promoting resource efficiency, environmental stewardship, and a culture of environmental responsibility that contributes to creating a more sustainable built environment for generations to come. Location: On-site –Pune, MH
Scheduled Weekly Hours
48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.