David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On Site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Serve as the first point of contact for customers, providing professional support for technical enquiries related to electric vehicle charging services
- Diagnose and resolve technical issues efficiently to ensure a high level of customer satisfaction
- Listen actively to customer needs, provide guidance and educate users on available products and services
- Deliver an outstanding customer experience through professional, solution-oriented communication
- Build trusted customer relationships by acting as a reliable support partner throughout the customer journey
- Ensure a seamless user experience while maintaining company quality standards and service levels
- Accurately document customer interactions and resolutions in internal systems
- Contribute to continuous service improvement and support the company's mission in sustainable mobility and energy transition.
REQUIREMENTS:
- Native or near-native French, both written and spoken (C2)
- Good command of English, both written and spoken (B2)
- Previous experience in a customer service or contact centre environment is preferred
- Experience providing product or technical support is an advantage
- Excellent communication and customer service skills
- Strong troubleshooting and problem-solving abilities
- Ability to investigate and understand complex customer issues
- Familiarity with electric vehicle charging solutions or sustainable energy products is an advantage
- Adaptability and flexibility in a fast-paced environment
- Availability to work rotational 24/7 shifts, including weekends and public holidays.
OFFER:
- Competitive salary package
- Work from Home model
- Comprehensive onboarding and training programme
- Opportunity to work within the growing electric mobility industry
- International and collaborative working environment
- Career development opportunities
- And many more!