David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On Site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Provide professional customer support via chat and phone to users of a financial application
- Assist customers with enquiries related to their savings goals and financial services
- Present and recommend alternative energy contracts based on customer needs and preferences
- Apply upselling techniques to promote suitable products and services while ensuring a positive customer experience
- Deliver accurate, complete and timely information using internal systems and available resources
- Build strong customer relationships through professional and solution-oriented communication
- Maintain accurate records of customer interactions and follow company procedures and quality standards.
REQUIREMENTS:
- Native French, both written and spoken (C2)
- Previous experience in customer service, sales or a contact centre environment is preferred
- Strong communication and interpersonal skills
- Customer-focused mindset with the ability to identify customer needs and recommend suitable solutions
- Experience with upselling or sales techniques is an advantage
- Ability to multitask and work efficiently in a fast-paced environment
- Good computer skills and ability to navigate multiple systems simultaneously
- Strong organisational and time management skills
- Ability to work rotational shifts within business hours.
OFFER:
- Competitive salary package
- Comprehensive onboarding and training programme
- Opportunity to work within the financial service sector
- International and collaborative working environment
- Career development opportunities
- And many more!