David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: on-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Conduct high-volume outbound calls to engage creator leads and promote the benefits of the platform’s monetisation features
- Guide creators through the complete onboarding and activation process to ensure a smooth transition into the monetisation ecosystem
- Support creators with the technical setup required to activate monetisation features
- Apply consultative sales and negotiation techniques to overcome objections and drive successful onboarding outcomes
- Build strong relationships with creators through professional and proactive communication via phone and email
- Follow standard operating procedures (SOPs) to ensure accurate data validation and account security
- Achieve individual conversion targets while maintaining agreed service levels and quality standards
- Maintain accurate records of customer interactions and onboarding activities within internal systems.
REQUIREMENTS:
- Native or near-native German or Italian, both written and spoken (C2)
- Good command of English, both written and spoken (B2)
- Previous experience in telemarketing, outbound sales or a contact centre environment is preferred
- Experience handling high-volume outbound calling campaigns
- Strong sales, persuasion and negotiation skills
- Excellent communication and relationship-building abilities
- Familiarity with social media platforms and a basic understanding of digital advertising
- Customer-focused mindset with the ability to build trust and influence decisions
- Ability to adapt quickly in a dynamic and fast-paced environment
- Strong organisational skills with attention to detail
- Ability to achieve KPIs, conversion targets and quality standards.
OFFER:
- Comprehensive onboarding and training programme
- Career development opportunities within a global outsourcing organisation
- International and multicultural working environment
- And many more!