At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This Position reports to: Accounting & Reporting Manager - Accounts Payable We are looking for the Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital communication channels such as email and ServiceNow Tool. This position requires strong written communication skills and a keen attention to detail to ensure accurate and timely resolution of issues . The work model for the role is: #LI-Onsite This role is contributing to the Finance Services business Accounts Payable division in Bangalore, India. You will be mainly accountable for: Respond to inquiries: Handle customer inquiries related to accounts payable through email and chat. Resolve issues: Investigate and resolve issues related to invoices, payments, and purchase orders. Maintain records: Keep accurate records of customer interactions and transactions. Collaborate: Work with other departments to resolve complex issues and improve processes. Follow-up: Provide timely follow-up to customer queries and ensure satisfaction. Reporting: Prepare and maintain reports related to accounts payable activities.
Qualifications
& Skills
Education
A degree in accounting, finance, or a related field is preferred.
Experience
Previous experience in accounts payable or customer service is a plus. Skills: Strong written communication skills, Proficiency in email and chat communication tools. Familiarity with accounts payable systems and processes. Ability to type quickly and accurately. Excellent problem-solving abilities. Strong organizational skills and attention to detail. Technical: Proficiency in MS Excel and Accounting ERP tools. Knowledge: Understanding of general accounting principles and accounts payable practices. Interpersonal: Ability to work in a team-oriented environment and collaborate effectively with colleagues. ABB Transport Zone limits Kindly note that ABB provides transportation facilities only to employees residing within the designated ABB Transport Zone. Please verify whether your current location falls within the serviceable area by using the link below. (GBS Transport Eligibility). More about us: ABB Finance is a trusted partner to the business and a world-class team who delivers forward-looking insights that drive sustainable long-term results and operates with the highest standards. We value people from diverse backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. Location Division Publication Start Date For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning ABB Group | Helping industries outrun – leaner and cleaner | ABB Global technology leader in electrification and automation. ABB helps industries run at high performance, while becoming more efficient, productive and sustainable. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe. Recruitment Fraud Warning ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process. View current job openings and apply at: https://careers.abb/global/en/home For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.