About the Opportunity
Job Summary
Reporting to the Manager, Benefits, the Associate
Benefits
Administrator serves as a primary point of contact for employees navigating benefit programs, with particular emphasis on administering Northeastern's tuition remission program. This role combines strong customer service with an aptitude for technology, including emerging AI-enabled tools that support benefits workflows. The Associate
Benefits
Administrator also verifies and processes qualifying events, payroll deductions, and premium invoices, and contributes to a range of
Benefits
team projects. This is an excellent opportunity for an early-career HR or benefits professional looking to build a career in Total Rewards at a leading research university. Candidates with prior internship, co-op, or entry-level experience in HR or benefits administration, along with a customer-first mindset and comfort with technology, are strongly encouraged to apply. Primary Responsibility Tuition Remission Program Serves as the primary contact for employees regarding the tuition remission/waiver benefit, providing clear guidance on eligibility and program provisions. Reviews, approves, and processes tuition waivers, and serves as liaison between employees and Student Accounts. Partners with university ITS support to troubleshoot and resolve technical issues, ensuring the tuition waiver system runs smoothly and efficiently. Presents tuition waiver program details at undergraduate admissions presentations, open houses, and new employee orientations. Additional Key
Responsibilities
Delivers responsive, empathetic customer service for a high volume of benefits-related questions from faculty and staff, using the HR ServiceNow CRM system, email, phone, and in-person support as the primary point of contact. Responds to and resolves complex benefits inquiries; partners with vendors and third-party administrators on enrollment, changes, and terminations. Tracks and maintains benefits for employees on unpaid leaves and long term disability; partners with various vendors and creates and sends correspondence to employees Verifies and/or approves qualifying events, benefit changes, and related payroll deductions for new hires, terminations, and current employees. Calculates and processes monthly premium invoices across medical, dental, life, and LTD insurance, as well as voluntary benefits (flexible spending accounts, auto, home, transit, etc.), ensuring timely and accurate wire transfers. Tracks and audits enrollment information and benefit continuation for employees on unpaid leave, coordinating with the direct billing administrator. Schedules and coordinates benefits events such as Open Enrollment meetings, Healthy You events, the annual
Benefits
Fair, and employee seminars. Supports the identification and adoption of technology and AI-enabled tools that streamline benefits workflows, improve data accuracy, and enhance the employee experience. Prepares regular weekly, monthly, and quarterly reports and audits to monitor transactions and ensure data integrity; partners cross-functionally to implement process improvements. Minimum
Qualifications
Bachelor's degree required; benefits, HR, or related internship, co-op, or work experience preferred. Early-career candidates (1-3 years) with relevant coursework or applied experience are encouraged to apply. Strong customer service orientation with the ability to communicate complex information clearly, calmly, and with discretion. Comfort learning and using technology, including AI-enabled tools, to support and streamline benefits workflows. Proficiency with Microsoft Office Suite, including intermediate Excel skills; exposure to a relational HRIS system (e.g., Workday) a plus. Strong analytical skills and attention to detail, with the ability to manage sensitive and time-sensitive information. Excellent organizational and interpersonal skills; able to multi-task and prioritize in a high-volume, fast-paced environment. Ability to maintain confidentiality and exercise sound judgment. Position Type Human Resources Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 106S Expected Hiring Range: $48,610.00 - $66,838.75 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.