Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:
Job Summary
The Specialist I-Revenue Cycle is responsible for handling outbound and inbound patient phone calls related to patient collection activities within a high-volume call center environment, providing efficient and professional customer service. The Specialist I-Revenue Cycle researches and documents all performed work and refers patient accounts to bad debt agencies appropriately. The Specialist I-Revenue Cycle plays a key role in supporting patient financial services by managing high-volume inbound and outbound calls related to patient collections. This position is responsible for delivering professional, courteous, and efficient customer service while addressing patient inquiries and concerns. The Specialist I-Revenue Cycle also researches account details, documents all interactions accurately, and ensures appropriate referral of accounts to bad debt agencies when necessary. Minimum
Job Qualifications
Licensure or other certifications: Educational
Requirements
High School Diploma or GED Minimum
Experience
One (1) year minimum collection experience. Preferably in a Healthcare or Call Center setting Other: Preferred
Job Qualifications
Preferred Licensure or other certifications: CPAR, CMA, CPB, or AHIMA equivalent certification Preferred Educational
Requirements
Preferred
Experience
Other: Job Specific and Unique
Knowledge, Skills and Abilities
Solid knowledge of patient collections and bad debt procedures. Ability to work with various systems to perform job daily job duties. Strong listening and problem-solving skills with attention to detail. Effective communication skills verbal and written. Ability to work independently within guidelines. Essential Tasks and
Responsibilities
Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum. Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies. Collaborating with outside departments as needed. Identify and escalate issues to SPRC leadership appropriately. Maintains detailed notes to assist any party reviewing patient accounts Meets or exceeds required quality, productivity and collection performance standards as determined by SPRC leadership. Provides resolution to patient calls based on established standards and procedures. Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development. Follows scripting guidelines outlined by Supervisor/Manager when interacting with patients to maintain high quality of service. Listens and thinks critically to make sound judgments on patient accounts. Maintains an understanding of collection processes, techniques, and following department standard of work Performs other duties as assigned. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Occasionally 0-30% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.