Work Flexibility: Remote or Hybrid or Onsite At Stryker, we hire for mindset, potential, and drive, not just what's on a resume. We're looking for someone who loves working with people, brings great energy to the team, and enjoys solving problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making a difference in healthcare, we'd love to hear from you. Some of our strongest performers have come from customer service, healthcare administration, hospitality, retail, and other fast-paced, people-focused industries. If you're looking to grow your career with a company that invests in its people and improves patient outcomes every day, this could be the opportunity for you. About the role: As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team, helping resolve complex enquiries and deliver an exceptional customer experience every day. Your responsibilities will include: Managing customer enquiries and providing timely, professional support. Assisting with complex requests and escalations. Identifying opportunities to improve processes and customer outcomes. Building strong relationships with customers and internal stakeholders. Sharing knowledge and supporting a positive, high-performing team culture. Who You Are You're someone who brings positive energy to work, genuinely enjoys helping customers, and thrives as part of a collaborative team. You take ownership, embrace challenges, and enjoy figuring things out rather than waiting for someone else to provide the answer. You'll bring: Experience in a customer service or customer-facing environment. A passion for delivering outstanding customer experiences. Strong problem-solving skills and a proactive mindset. The ability to work independently while being a supportive team player. A willingness to learn, grow, and embrace feedback. Excellent communication and relationship-building skills. A genuine interest in healthcare and the opportunity to make an impact through your work at Stryker. Ready to bring your energy, customer focus, and problem-solving skills to a team that makes a real impact? We'd love to hear from you. Apply now and join us in helping improve patient outcomes every day. Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.