The Role We’re looking for a positive, people‑focused Customer Service Advisor to join our London Depot team. This is a fast‑paced, customer‑facing role where you’ll play a key part in delivering a smooth and friendly experience for everyone who gets in touch. As the first point of contact, you’ll bring confidence, enthusiasm and a solutions‑driven mindset to every interaction, helping customers feel supported from order through to delivery. Key Responsibilities Be the main point of contact for customers, handling enquiries in a friendly, professional and engaging way. Process customer orders and repeat orders accurately, keeping things running smoothly and meeting service expectations. Support with customer complaints and returns, working proactively with internal teams to find positive resolutions. Respond to questions about deliveries, orders and account details, keeping customers informed and reassured. Spot opportunities to improve how we work and share ideas that enhance the customer experience. Keep records up to date, complete reports and support with general administrative tasks. Key Skills & Qualities Strong communication skills and a confident, approachable manner Great attention to detail and solid organisational skills Ability to stay organised and handle multiple tasks in a busy environment A proactive, solutions‑focused approach to problem‑solving Location: 215 Tunnel Ave, London SE10 0QW Working Days: Monday to Friday Working Hours: 8:30am – 5:00pm Our Commitment to Inclusion Brenntag provides equal employment opportunities to applicants and employees of all backgrounds and identities. We value difference because it strengthens our organisation and drives innovation. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental or family status, or any other protected characteristic. We welcome applications from women, men and non‑binary candidates of all ethnicities and socio‑economic backgrounds. Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future. For more information, please visit www.brenntag.com