The Customer Insights Analyst plays a pivotal role within the Customer Intelligence & Cockpit Centre of Excellence, transforming data into actionable insights that improve customer outcomes and drive business performance. This role is responsible for delivering advanced analytics, forecasting, visualisation, and strategic recommendations to support decision-making across the organisation. The role has a strong focus on digital interactions and customer engagement, combining customer and digital analytics to provide a Customer 360 view and support both Growth Tribe and Digital Tribe priorities. What you’ll do Partner with business stakeholders to understand strategic challenges, define analytical approaches, and provide data-driven recommendations that support key business decisions. Develop and deliver customer and digital engagement analytics, including forecasting and behavioural modelling, to identify opportunities for growth, customer engagement, and improved customer outcomes. Own the end-to-end analytics lifecycle, from requirements gathering and data sourcing through to model development, insight generation, reporting, and continuous improvement. Create compelling dashboards, visualisations, and presentations that translate complex data into meaningful insights for senior leaders and cross-functional teams. Leverage your experience in analytics, metrics, reporting, and modelling, alongside strong SQL, SAS, Python, and data visualisation capabilities, to drive innovation, process improvement, and evidence-based decision making. Develop insights into customer behaviour across mobile and web channels, including digital engagement, feature adoption, customer interaction patterns and channel usage trends. What we’re looking for Degree qualified in Business, Finance, Information Technology, Analytics, Management, or a related discipline, with a commitment to ongoing professional development. 5+ years' experience in a business or operational environment, including at least 2 years in analytics, metrics, reporting, modelling, or insights-focused roles. Strong technical capability in SQL, SAS, Python, or similar data analysis tools, with experience using Tableau or other visualisation platforms to tell compelling data stories.

Experience

in banking, financial services, customer analytics, marketing analytics, campaign optimisation, or customer lifecycle management will be highly regarded.

Experience

analysing customer behaviour, digital interactions, mobile app or web engagement data will be highly regarded. An analytical and commercially minded professional with excellent communication, stakeholder management, problem-solving, and influencing skills, who can work independently while building strong relationships across the business. What’s in it for you? Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Sound like the kind of place you’d feel at home? We’d love to hear from you. (One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) Need more? Contact Skye Griffith on skye.griffiths@ing.com Applications close Tuesday, 8th September 2026 #LI-DNI We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!