About the Role

We are looking for a Customer Support Agent to join our team and provide exceptional service to our customers across multiple communication channels. The ideal candidate is customer-focused, an excellent communicator, and experienced in handling both live chat and phone support.

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Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Resolve customer issues efficiently while maintaining a high level of professionalism.
• Manage and prioritize support tickets using Zendesk.
• Collaborate with team members through Slack and other internal communication tools.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain a strong understanding of company products, services, and policies.
• Meet customer satisfaction and response-time targets.

Requirements

• Minimum of 2 years of Customer support or Customer Service Experience.
• Experience providing support through both live chat and phone channels.
• Proficient in using Slack for internal communication.
• Hands-on experience with Zendesk.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills with the ability to build positive relationships with customers and team members.
• Ability to handle difficult conversations professionally and with empathy.
• Strong teamwork and collaboration skills.

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What We Offer

• Competitive salary.
• Supportive and collaborative team environment.
• Opportunities for professional growth and development.

If you are passionate about helping customers and have the skills and experience we're looking for, we'd love to hear from you.