Who We Are At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference. Our Global Reach JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one. Learn more about who we are and what we do: https://corporate.jd.com/ What We Offer We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career. About Your Program You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates. 【Job Responsibilities】 1. Basic Operation Support: Responsible for the daily data collation of the business industry sales group, and provide effective support for team decision-making through accurate data processing. 2. Collaborative processing of after-sales issues: Follow up after-sales consultation throughout the process, promptly feedback the progress and results to customers, collect customers' opinions and suggestions on the after-sales process, and promote the continuous optimization and upgrading of the after-sales system. 3. Coordinate and follow up on fulfillment issues: Real-time monitoring of order fulfillment status, once an abnormality is found, quickly link logistics, warehousing and other departments, efficiently solve the problem, and ensure that the order is delivered on time. 【Job Requirements】 1. Undergraduate students or above, majoring in logistics management, e-commerce, international trade, marketing and other related majors are preferred. 2. Proficient in local language and Chinese, with excellent listening, speaking, reading and writing skills. 3. Proficient in using Excel, Word, PPT and other office software. 4. Possess excellent communication and coordination, problem-solving skills and teamwork spirit, and be able to adapt to a fast-paced work environment. At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic. Ready To Apply? Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com. Start your journey with us. We believe great careers start with real opportunities. That's why our early careers programmes give students, graduates and emerging talent the chance to learn, take ownership and make a real impact from day one. JD YOUNG - Internship Programme JD Young Internship gives students and early-career talent the chance to spend three or six months working on real projects, building practical skills and learning from experienced colleagues. JD STAR - Specialist Development Programme JD Star gives recent graduates a high-impact start to their careers. Many participants join us on a permanent contract from day one, with structured development and opportunities to grow. JD VANGUARD - Logistics Future Leaders Programme JD Vanguard is our frontline leadership programme for graduates ready to build a career in supply chain and logistics. With permanent roles, competitive rewards and hands-on development, you'll gain the skills and experience to lead the future of JINGDONG Logistics as we continue to grow around the world. Why JD.com? Whether you're looking for an internship or your first graduate role, there's a place for you at JD.com. From e-commerce and supply chain to AI, technology, HR and beyond, you'll have the opportunity to learn, grow and make a real impact from day one. Together, we're delivering joy through innovation, collaboration and the work we do every day. Join us and help shape what's next while building a career that's just getting started.