Account Manager Taiwan Do you have experience with Research Intelligence solutions? Do you have experience partnering with Academic & Research institutions? About our Team The Research Intelligence team specializes in understanding what data is available for research leaders and what tools are best leveraged to analyze the data. We provide research intelligence tools and data for customers who are looking for insights via analytics to improve their strategy and impact. We dive into complicated questions and find answers that are supported with accurate, in-depth analysis. About the Role You will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction with our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products. This is a role in either Taichung (preferred) or Taipei, with domestic business travelling requirements.

Responsibilities

Achieving overall revenue targets for a portfolio of scientific databases and solutions. Including Solutions Products such as Scopus, SciVal, Pure, Analytical services, and LeapSpace. Elsevier: https://www.elsevier.com/solutions/academic-and-research-operations Elsevier Taiwan: https://www.elsevier.com/zh-tw Understanding client needs in a consultative approach. Translating into realistic propositions and packages in support of the company sales strategy. Working closely with universities and government research institutes to develop projects for scientific databases and solutions. Formulating focused strategies tailored towards the market; align sales approach to meet market needs in accordance with company policies. Devising and implementing account strategies to address differentiated needs at all levels of accounts. Conducting annual account planning and execution (jointly with Account Manager where required). Ensure Salesforce is always up to date. Reviewing sales results and forecasts e.g. via Clari and other sales enablement tools and adjust actions accordingly. Gathering, monitoring and evaluating competitor information and providing market feedback to the business to enhance product development and Go-To-Market strategy. Including Providing market feedback to enhance product development for a more customer-focused product. Participating in trade shows and conferences, with agreed outcomes. Developing and maintaining relationships with all relevant decision makers and influencers at the customer level to support Elsevier’s strategic objectives. Integrating and processing information derived from current projects, customers, market awareness and technical knowledge

Requirements

At least 7 years of experience in sales or a related field. Able to operate on an operational, tactical and strategic level. Have a proven track record selling technology and solutions. Be self-motivated and driven and love building relationships with multiple internal and external stakeholders. (e.g. senior levels) Skilled in building out (expanding) business with a customer and in strategic account planning. You can connect the dots within customer’s institutions. Have knowledge of specific Research Intelligence solution areas and background in complex solution-sales approach. (“Consultative selling.”) Experienced working in or with research administration and management functions. Having knowledge in regional or national research programs, collaboration networks, and key leaders. Have exceptional communication (verbal and written) and presentation skills. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Flexible working arrangements -

Benefits

for you and your family - Access to learning and development resources Your recruiter will advise you on the full benefits package for your location About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers