JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The role of Regional Workspace

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Lead is to ensure that the global experience strategy is successfully delivered at a regional level. They will work with WE&O Managers,

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Leads and Workspace

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Ambassadors within region to ensure the success of the programme and the highest level of service is delivered to both visitors and colleagues. Reporting to the Regional Account Lead, this role will work closely with, and matrix to the Global Workspace

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Lead. Direct reports of this role can include, sub-regional, site-based

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Leads, or Workspace Ambassador roles, depending on portfolio size. This role will work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners. This position will be responsible for influencing the overall strategy, priorities, and direction for operations within the area based on key client stakeholder input. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. What your day-to-day will look like: Strategic Management • Support on the creation and roll out of the Workspace

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Strategy, taking ownership for your region on executing roadmaps to deliver the agreed experience scope and deliverables within the description of services. • Support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects. • Use all data insights gathered to develop and enhance the Workspace

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global strategy. • Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements and stay ahead of the competition. • Collaborate with regional leadership and client stakeholders to align on the workplace experience vision and desired outcomes. • Analyse regional data to identify trends, best practices, and areas for improvement across markets. • Support programme strategy, scope, goals, and deliverables that drive client’s objectives in collaboration with senior executives, team members, and field operations. • Create and communicate client-facing presentations on findings, business impacts, and recommendations. • Document and analyse information and processes to solve critical business issues. • Conduct team meetings with regional team members and key stakeholders to discuss current objectives. • Prepare agendas and implement relevant training sessions and presentations, as part of the global strategy, on topics relating to the workplace experience programme. • Proactively communicate programme details across all levels of the organisation and across multiple departments in a clear and concise manner. • Completes all daily, weekly, or monthly reporting in line with strategic objectives. Transforming the Workspace Team of the future • Develop regional Workspace & Guest

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Team capabilities, to ensure there is a highly proactive, responsive, dynamic, and agile team. • Develop and implement strategies to align Workspace & Guest

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capabilities across multiple markets within the region. • Support the use of technology and digital platforms to enable the Workspace and Guest

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team to be agile and present and deliver best-in-class service. • Support a culture of continuous learning within the team, supporting their career development. • Promote and share best practice across the team to align service standards. Client/Stakeholder Management • Develop meaningful stakeholder relationships in region to ensure we are aware of business needs, enabling agility with the changing requirements of the portfolio and site stakeholders. • Work closely with Regional Account Leads and Workspace

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and Operations Managers to ensure we deliver an aligned and seamlesss one team approach. • Ensure all feedback insights are shared with the Global Workspace

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Lead in a timely manner, allowing trend identification, root cause analysis as well as sharing our successes. • Cultivate relationships with key regional or global stakeholders across various markets to ensure alignment with regional business needs and changing requirements. • To maintain an effective business relationship with the client by understanding their needs and transferring these into the location, region Leadership • Support the Global Workspace

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Lead with the deployment of initiatives, behaviour-based training, playbooks, and JD’s. • Be present in regular calls with other regional peers to provide feedback and report back on strategy implementation. • Actively encourage an environment that supports cross-functional teamwork, co-operation, performance excellence, and personal success. • Create a culture of accountability and ownership where the team provides a personal service and follows up as necessary. • Oversee and guide Workspace

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Leads and Ambassadors across multiple markets, ensuring consistent service delivery and performance across the sub-region. Required Skills and

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• Excellent verbal and written communication skills as well as presentation skills. • Able to adapt to a fast-paced working environment and versatile in meeting changing client needs, understand cultural nuances, and impact on experience in different markets. • Strong analytical, organization, and administration skills including attention to detail. • At least 5 years of leadership experience within a corporate, operation, or hospitality environment. • Self-motivated service leader committed to driving service excellence. • At least 5 years' experience in relationship building and stakeholder management at a senior level. • Experienced in leading client services and maintaining standard operating procedures and other internal/external communication methods. • Strong project management skills and experienced at managing change. • Able to effectively collaborate with other teams and markets. • Ability to demonstrate empathy and excellent customer service. • Must be computer literate, including MS office and in interpreting data and analytics. • Ability to manage conflict. • Ability to take ownership, and lead by example, including willingness to perform hands-on tasks when required. • Should have an excellent and positive “can do attitude” and a great team player and leader. Location: On-site –Dubai, ARE If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.