Role: Operations Analyst (Mumbai) What You’ll Do: A successful Operations Analyst will be responsible for managing inbound and outbound calls for reference, education, credential, and employment verification. The role requires strong attention to detail and analytical skills to ensure accurate and comprehensive reporting. Key Responsibilities: Manage inbound and outbound calls for verification processes Obtain and validate information via phone, email, and other channels Investigate and confirm reference credibility Respond to candidate and client queries Coordinate with internal teams on verification status Maintain and update databases and reports Perform quality checks and other assigned operational duties Eligibility Criteria: Open to freshers and candidates with up to 5 years of experience Educational qualifications: 10+2 (12th pass) 10+3 (10th + diploma) Any graduate (except BE/BTech/MBA and Open university) Candidate MUST possess all relevant documents of their education and previous experience (if any) Work Schedule: Work from Home (Mumbai Location) 5-day work week with 2 days off Training phase: Monday to Friday schedule Post-training: Rotational shifts with rotational week-offs Weekend or night shifts may be required based on business needs (compensation as per company policy) We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/. Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage! Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible Apply today to learn more about why we’re proud to say #WeAreFA!