Customer Support – Email and DNS Specialist

We are looking for a Customer Support – Email and DNS who wants to supports clients with email administration, domain management, and DNS updates. You will take your expertise in communication and the ability to confidently assist customers in real time and use it to deal with them via both phone and email to troubleshoot issues, fulfill technical requests and deliver a high-quality support experience. You will focus on email support and DNS tasks, with responsibilities that may evolve based on business needs and team priorities.

Here is more of what you’ll get to do:

• Provide customer support via phone and ticketing systems for email, DNS, and domain-related requests.
• Troubleshoot issues in real time while guiding customers through solutions clearly and professionally.
• Add, update, and remove DNS records.
• Assist with website launches (DNS updates and website configuration).
• Set up, manage, and migrate email accounts.
• Document processes, updates, and resolutions.
• Collaborate with internal teams (IT, TechOps) for escalations and system updates.
• Monitor systems and support ongoing maintenance and improvements.
• Contribute to internal documentation, tools, and training resources.

You’ll thrive in this role if you have:

• Experience in a customer-facing or technical support role with direct customer interaction.
• Strong verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Understanding of email systems, domains, and DNS.
• Solid organizational and time management abilities.
• Ability to troubleshoot issues and follow structured processes.
• Comfortable working both independently and as part of a team.

Nice to Have:

• Experience with DNS or domain management.
• Exposure to hosting or server-related support.
• Familiarity with ticketing or CRM systems.
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who We Are: LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction 123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.