Band Level 3 Job Description Summary Manage the communication, coordination, and follow-up of logistics activities related to medicine deliveries to Government Institutions, acting as the point of contact between internal teams, external customers, and the logistics operator (3PL), in order to ensure an efficient and timely operation aligned with commercial, regulatory, quality, and service commitments. Job Description Major accountabilities: Serve as the primary liaison between Commercial, customers, government institutions, and the 3PL logistics operator, ensuring effective communication and service delivery. Manage end-to-end delivery execution, monitoring OTIF performance and proactively resolving delivery issues, delays, and compliance gaps. Oversee order tracking, proof of delivery (POD) management, and maintenance of all delivery-related documentation requirements for government customers. Act as Legal Representative for regulated deliveries, including the execution of mandatory documentation and onsite representation during government product handovers. Coordinate and follow up on administrative and regulatory procedures to ensure successful deliveries, sales recognition, and collections. Partner with cross-functional teams to streamline processes, eliminate operational bottlenecks, and improve customer satisfaction. Identify process improvement opportunities and drive corrective and preventive actions across logistics operations. Lead continuous improvement and automation initiatives to optimize logistics and end-to-end value chain performance. Ensure full compliance with Novartis policies, quality standards, safety requirements, and applicable local regulations. Build strong stakeholder relationships while supporting knowledge sharing, capability development, and a culture of safety and continuous improvement. Essential requirements: Bachelor’s degree in Logistics Engineering, Transportation Engineering, Business Administration, Administrative areas, or Legal areas. +3 years of experience in a similar role within the pharmaceutical industry. Knowledge of Warehouse and distribution processes governing the public sector. Effective communication and negotiation skills. Fluent in Spanish. Good knowledge of English. Skills Desired Business Networking, Business Scenario Planning (Inactive), Change Controls, Continual Improvement Process, Efficiency (Inactive), Flexibility (Inactive), General Hse Knowledge (Inactive), Including Gdp (Inactive), Inventory Management, Knowledge Of Gmp (Inactive), Operations (Inactive), Order Fulfillment, Order Management, Procurement, Product Distribution, Risk Management, Supply Chain, Supply Chain Management (SCM), Supply Chain Planning (SCP), Supply Planning Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .