Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.

FIU Realtime investigator – Job Description

About the Position

The FIU Realtime investigator is a highly focused position to analyse the transactions from RIA (US, CA and PR) being sent worldwide, looking for patterns, BSA violations, money laundering, terrorist financing, and consumer fraud, ensuring compliance with the Bank Secrecy Act, USA PATRIOT ACT, Office of Foreign Asset Control and all applicable state and federal AML regulations.

Essential skills & Requirements

• Analyze information for transactions under compliance thresholds.
• Refer unusual or fraudulent activity to the FIU department.
• Collect missing information from agents or customers to comply with federal and state regulations or correspondent requirements.
• Document transfers and preserve records in our databases for review by auditors and regulators.
• Serve as a proactive team member when interacting with different departments and our own
• Keep up to date with Anti-Money Laundering & Bank Secrecy Act record-keeping, internal recording-keeping, identification, and source of funds requirements
• Aid with inbound and outbound calls.
• Perform other duties as assigned or requested by the supervisors or management.
• Availability to perform in shift adaptation based on the market conditions and instructions from supervisor or manager

Competency

• Advanced English level (written and spoken)
• Excellent communication and writing skills
• Computer literacy (intermediate knowledge of Microsoft office)
• Finishes tasks in an efficient and timely manner
• Trustworthy and reliable

Key Responsibilities

• Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver’s activity
• Process transactions that have met Ria policies, state and federal regulations
• Escalating general reports of trends of possible consumer fraud and suspicious activity
• Looking for constant development as well as continuous self-improvement
• Advance Ability to detect and report suspicious transactions
• Approach with open communication, excellence in service, integrity, and accountability
• Perform back office and other duties as assigned or requested
• Assessing risk when approving transactions with red flags

Education and Experience

• High school graduated, college degree is a plus
• Knowledge and experience in Microsoft Office preferred
• 1-2 years of experience in customer service or call center environment

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.