Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

Responsibilities

• Assist with inbound and outbound calls
• Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver’s activity
• Process transactions that have met Ria policies, state and federal regulations
• Escalating general reports of trends of possible consumer fraud and suspicious activity
• Looking for constant development as well as continuous self-improvement
• Advance Ability to detect and report suspicious transactions
• Approach with open communication, excellence in service, integrity, and accountability
• Perform back office and other duties as assigned or requested
• Assessing risk when approving transactions with red flags

Requirements

• Advanced English level
• High school graduated, college degree is a plus
• Knowledge and experience in Microsoft Office preferred
• 1-2 years of experience in customer service or call center environment is preferred

Benefits

• Life insurance
• Partial Medical insurance
• Tuition Assistance
• Employee Stock Purchase Plan
• Growth Opportunities

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.