Job Description Summary & Additional Information Graduate Administrative Assistant - Service Desk Assistant The administrative assistantship position is part of the Educational Technology Services (ETS) team in the College of Education, located in the Benjamin Building at the University of Maryland, College Park. *This initial appointment will be for 12 months *Requires a weekly commitment of 20 hours without major interruption *Is fully on-site, start date in late Spring 2026 *Must be enrolled in a Graduate Program at the University of Maryland, College Park The responsibilities of this role include: Maintaining adequate shift coverage during normal business operations per semester; Acting as the first point of contact for faculty and staff seeking to loan equipment or make a reservation Taking reservations for equipment and entering the information into a database and calendars Completing daily, weekly, and monthly forms, as well as equipment maintenance protocols Monitoring and corresponding through the ETS-desk email account Troubleshooting Tier 1 technical issues in ETS-designated classrooms and conference rooms Maintaining records in the Tech Desk inventory system Other related duties as assigned Candidate

Requirements

Strong written and verbal communication skills with a customer-service-oriented approach

Experience

in a customer-facing or service role Proficiency with Microsoft Office and Google Workspace applications Availability to work up to 20 hours per week, Monday through Friday, between 9:00 a.m. and 4:00 p.m. Demonstrated problem-solving skills with the ability to assess situations and develop effective solutions Ability to work collaboratively in a team environment and engage professionally with a diverse community of faculty, staff, and students Capacity to quickly learn and apply new information and systems Preferences: Familiarity with both Windows and Apple (Mac) environments preferred Exposure to audio, video, and computer equipment is a plus Prior experience in an academic or higher education setting preferred Strong organizational skills with the ability to maintain thorough and accurate documentation Ability to manage multiple priorities simultaneously and adapt to changing needs Must possess a customer-friendly attitude This position is not eligible for telework and requires an anticipated graduation date of May 2027 or later. Required Application Materials: Resume Cover Letter List of References Best Consideration Date: April 30th, 2026 Posting Close Date: N/A Open Until Filled: Yes Minimum

Qualifications

Education

Must be a registered graduate student in good standing enrolled in a degree program at the University of Maryland and must be making satisfactory progress toward the degree. Department EDUC-College of

Education

Worker Sub-Type Graduate Assistant Salary Range Minimum - $35,074

Benefits

Summary For more information on Graduate Assistant benefits, select this link. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O*Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Vacancies The University of Maryland, College Park is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 40,700 students, 14,000 faculty and staff, and 388,000 alumni all dedicated to the pursuit of Fearless Ideas. Located just outside Washington, D.C., we discover and share new knowledge every day through our renowned research enterprise and programs in academics, the arts and athletics. And we are committed to social entrepreneurship as the nation’s first “Do Good” campus. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources Learn how military skills translate to civilian opportunities with O*Net Online The University works hard to make its websites accessible to any and all users. If you need assistance completing the application process, please contact us at one of the below options: Email: jobs@umd.edu Phone: 301.405.7575 Maryland Relay: Dial 711 This contact information cannot be used to inquire about application status. There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Opportunities