Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Network Operations & Service Management Good to have skills : SD Access Operations Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service stability and quality, ensuring smooth functioning of various technology platforms. Collaboration with different teams and adherence to defined processes are key aspects of the daily routine, contributing to a reliable and responsive support environment. Roles &

Responsibilities

Lead LAN/WLAN current-state assessment and discovery. Develop and validate LAN/WLAN HLD/LLD. Design and implement Aruba Switching solutions. Design and implement Aruba Wireless solutions. Work with Aruba Central for configuration, monitoring and management. Support campus LAN/WLAN modernization and technology refresh. Develop site migration and cutover strategies. Validate switch, wireless and network configurations. Support deployment waves and site migrations. Troubleshoot complex LAN/WLAN issues. Coordinate with Prisma SD-WAN, NAC/security and infrastructure teams. Support post-migration validation and stabilization. Define deployment standards and configuration templates. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software Defined Network Implementation. - Good To Have Skills:

Experience

with SD Access Operations. - Strong knowledge of network infrastructure components and their configurations. - Ability to troubleshoot complex issues related to network and system infrastructure. - Familiarity with monitoring tools and incident management processes. -

Experience

in maintaining high availability and performance of network services. Mandatory Skills Aruba Switching – Mandatory Aruba Wireless – Mandatory Aruba Central – Mandatory Enterprise LAN/WLAN Routing & Switching Wireless design and troubleshooting Network migration Network deployment Preferred Aruba ClearPass 802.1X Network automation Cisco networking experience Additional Information: - The candidate should have minimum 8 years of experience in Software Defined Network Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required. Additional Information: - The candidate should have minimum 8 years of experience in Network Operations & Service Management. - This position is based at our BDC7C - SEZ location. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture