JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. . Operations Lead - Office Leasing At JLL, we're transforming how commercial real estate operates, and our Office Leasing platform provides access to premier opportunities and market-leading clients that are unmatched in the industry. The Opportunity: We're seeking an Operations Lead to join our dynamic national Office Leasing team. You'll drive strategic growth initiatives and operational excellence across all states, directly influencing how we deliver exceptional client experiences and drive business performance. Working in partnership with our Head of Office Leasing and Head of Growth, you'll leverage JLL's advanced business systems and collaborative culture to create superior value for our teams and clients nationwide. Core

Responsibilities

Strategic Leadership & Growth Partner with leadership to implement business growth objectives across all Australian states Manage and oversee State Operations Managers, driving unified delivery of strategic Office Leasing priorities Champion adoption of JLL Business Services (Data COE, Bid COE & Design COE) and best practice processes Successfully contribute to income growth through strategic initiatives that secure constant market visibility Support "One JLL" cross-sell initiatives through enhanced processes and communication Operational Excellence Enable teams with streamlined onboarding and training processes for new agents, analysts and operations managers Manage national onboarding of Operations team members, aligning with broader business priorities Host monthly Operations & Growth calls with local support teams, tracking progress on key strategic projects Oversee monthly Townhalls in partnership with Head of Office Leasing Track and report on key operations metrics including training completion, system and process adoption rates and engagement scores nationally Client

Experience

& Market Engagement Enhance client experience through streamlined templates, data insights and process improvements Streamline administrative processes to support industry-leading client experience standards Collaborate with Pursuits and local Operations managers to execute strategic client engagement events Support national client engagement activities and cross-state collaboration opportunities Manage consistency across Australian Office Leasing business for key internal and external events including conferences Technology & Knowledge Management Actively lead Leasing Advisory technology integration projects to streamline interdepartmental workflows Manage refreshed SharePoint platform implementation with focus on cross-state knowledge sharing Oversee template library refresh project including Cap Statements, pitch content and case studies Establish best practice documentation and sharing protocols Your Profile: 3+ years' experience in Operations Management

Experience

in property/commercial real estate agency highly regarded Strong written and verbal communication skills Advanced skills with Microsoft Office Suite (Word, PowerPoint & Excel) Exceptional attention to detail and commitment to accuracy Ability to work with tight timeframes and deadlines Strong time and project management capabilities Outstanding interpersonal skills and ability to engage stakeholders at all levels Continuous drive for efficiency and process improvement

Experience

in driving change, adoption and clear processes for teams What JLL Can Offer You: Recognition benefits Corporate discounts and offers 'You' Days Health & Wellbeing programs Learning & Development platforms Mentorship from industry-leading professionals Paid time off for volunteer work As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Apply today, quoting the job reference number REQ528448. Location: On-site –Melbourne, VIC, Sydney, NSW If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.