At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __ Your role and responsibilities The Customer Service Specialist is the first point of contact for internal and external customers and business partners of the organization. This role is responsible for the overall process from order registration until the finalization of the deal including logistic activities and relevant documentation. The work model for the role is onsite. This role is contributing to Electrification Smart Buildings Business Area. You will be mainly accountable for: Ensures the resolution of customer issues (e.g. order, technical, payment) and positive customer experience throughout the entire process, responsible for issues resolutions with the forwarders including service quality, claims (forwarder) etc. Ensures the Logistics processes – preparation of needed documentation for deliveries in EU and non-EU countries in compliance with local and international legislation and manages the archive of logistics documentation Maintains all needed settings and parameters in Sales and Distribution module in SAP Prepares and analyzes regular statistics using available tools and collecting relevant information Our team dynamics: You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications

for the role Bachelor´s degree

Experience

in similar position with background in Customer Service, Order Handling or in Logistics is an advantage Very good computer literacy of MS Office (Word, Excel) Very good written and verbal communication in English SAP knowledge is an advantage Ability to work in a team and dynamic environment

Benefits

Annual local incentive plan 13th salary Мonthly transportation allowance Monthly food vouchers Home office - limited opportunity 5 days extra paid leave Additional health insurance Birthday allowance Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.