About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The SF Pricing & Tender Mgmt Operations Associate plays a crucial role in maintaining the efficiency and accuracy of Pricing & Tender Management operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company. ESSENTIAL DUTIES AND RESPONSIBILITIES: Prepare accurate and timely ocean freight rate quotes for routed business from HWL overseas offices and network partners, based on standard Pelorus FCL and LCL tariffs, standard FOB charges, and standard drayage and trucking rates or ExWorks shipments - in standardized format and rate management system (Freightos) Communicate with overseas offices and partners to secure local charges (origin and destination) Daily follow up for feedback on all quotes provided via e-mail and phone Provide consistent feedback to Product Management Ocean to ensure current/correct service, transit time, rate validity, equipment and space capacity Handover booking requests for secured business for booking to HWL USA Operations and overseas offices Publishes quote information, including carrier, contract #, routing and buy-sell overview to Product Operations Escalate pricing issues for routed business to USA Sea Pricing Desk Manager Adjust quoting parameters in conjunction with product leaders to maintain appropriate win ratios, yield levels and efficiencies Maintain and drive KPIs to measure quoting effectiveness, efficiency, and productivity Support execution of global, regional and trade lane SF commercial strategy and steer SF volumes to preferred carriers based on HWL preferred carrier policy Support continuous improvement of US Sea Pricing Desk processes and quality standards Maintain record log of rate expiration dates and proactively align with Ocean Product team on updates Liaise with USA Ocean Product teams to ensure services, transit time, rate validity and volume capacity Support invoicing disputes from US branches and address with SSL Auditing carrier rates in Freightos and address corrections as needed Analyze ocean carrier rate contracts for FCL and LCL Additional tasks as assigned by the Team Leader Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired. You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you.