Customer Experience Consultant – SCM Lead Logistics Ubicación: Lima, Perú Modalidad: Presencial En Maersk buscamos un(a) Customer Experience Consultant para gestionar de forma end-to-end órdenes de compra (POs) y embarques, garantizando una experiencia excepcional para nuestros clientes y asegurando el cumplimiento de los procesos logísticos. Responsabilidades Gestionar el seguimiento integral de Purchase Orders y embarques. Monitorear hitos operativos (ETD, ETA) y resolver incidencias de manera proactiva. Coordinar con clientes, proveedores, transportistas, aduanas y equipos internos. Brindar visibilidad sobre el estado de las operaciones y gestionar riesgos. Elaborar reportes operativos y dar seguimiento a indicadores. Asegurar el cumplimiento de SOPs y procesos establecidos. Requisitos 3 a 5 años de experiencia en logística, freight forwarding, SCM, customer service logístico, control tower o comercio exterior. Experiencia gestionando clientes y coordinando múltiples stakeholders. Conocimiento de importaciones, exportaciones y transporte internacional. Excel intermedio o avanzado. Inglés intermedio (mínimo B1). #LI-EM1 #RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.