Location: Bengaluru / Hyderabad

Experience

8 + years Employment Type: Full-Time Key

Responsibilities

Advanced Incident & Problem Resolution Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams. Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues. Identify root causes and implement permanent fixes. Participate in Major Incident (P1/P2) troubleshooting calls. Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation. Develop reusable fixes and automation to prevent recurring incidents. Execute Platform Clone and Upgrade activities. Development & Enhancements Design and implement medium-complexity enhancements on the ServiceNow platform. Develop and modify: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer workflows Service Catalog items Develop integrations using REST/SOAP APIs. Enhance existing modules while maintaining platform best practices. Ensure all development aligns with coding standards and governance policies. Integration & Automation Support Troubleshoot complex integration failures and API issues. Configure and maintain integrations using: REST APIs SOAP APIs MID Servers Support automation initiatives across ServiceNow modules. Optimize integration performance and reliability. Platform Optimization & Performance Analyse performance issues related to scripts, workflows, and database operations. Optimize scripts and workflows to improve system performance. Review logs and identify inefficient processes. Implement performance improvements and technical enhancements. Change & Release Support Support release planning and deployment activities. Review update sets and ensure proper migration across environments. Conduct code reviews for Tier 2 developers. Validate deployment outcomes and support post-release stabilization. Mentoring & Technical Leadership Provide technical guidance to Tier 2 engineers and Tier 1 teams. Review code and configuration changes. Assist in troubleshooting complex technical problems. Support knowledge transfer and training sessions. Documentation & Knowledge Management Maintain technical design documentation. Create reusable technical knowledge articles. Document configurations, scripts, and workflows. Maintain troubleshooting guides and known error documentation. Required Skills: Technical Skills Strong hands-on development experience on ServiceNow platform Deep expertise in: JavaScript (ServiceNow scripting) Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer / Workflows Service Catalog development

Experience

with integrations: REST APIs SOAP APIs MID Server configuration

Experience

with: Data Imports Transform Maps Scheduled Jobs Email notifications Understanding of ServiceNow data model and architecture Understanding of Platform Clone and Upgrades activities. Platform Expertise Strong knowledge of ServiceNow platform architecture

Experience

supporting multi-instance environments

Experience

with update sets and release management Understanding of performance tuning best practices Familiarity with logging and debugging tools Soft Skills Strong analytical and problem-solving skills Ability to manage critical production incidents Strong communication and stakeholder interaction skills Ability to mentor junior team members Strong documentation discipline

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Application Developer (CAD) – Preferred ITIL Foundation Certification – Preferred

Experience

in enterprise-scale production environments

Experience

in one or more modules such as: ITSM ITOM HRSD CSM Weekly Hours: 40 Time Type: Regular Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.