Summary Job Description: BHMG VASER Clinical Support Team Full Time Licensed Practical Nurse The VASER Clinical Support Team is an innovative care model designed to improve provider’s well-being while enhancing patient access and continuity of care. Team members practice at the top of their license by applying clinical judgment to asynchronous patient care, supporting primary care teams across the health system, and helping transform the delivery of ambulatory care. Working in a virtual, team-based environment, the LPN manages patient messages, prescription refill requests, clinical advice requests, test results, and care coordination activities to reduce administrative burden on providers while improving patient access, continuity, and experience. Requires strong clinical judgment, exceptional communication skills, and the ability to independently prioritize a high volume of asynchronous patient care tasks while collaborating closely with physicians, APPs, pharmacists, and practice teams. Clinical InBasket Management Review, prioritize, and manage incoming Epic InBasket messages. Triage patient advice requests using approved clinical protocols. Process prescription refill requests according to BHMG policy and procedures. Review laboratory and diagnostic results for appropriate routing and follow-up. Escalate complex or urgent clinical concerns to VASER providers or primary care teams. Identify urgent patient needs requiring same-day appointment. Patient Communication Respond to patient messages through MyChart and telephone encounters. Educate patients regarding medications, treatment plans, and provider recommendations. Coordinate follow-up appointments when clinically appropriate. Reinforce care plans and encourage patient engagement. Required Graduate of an accredited LPN program Current Kentucky/Indiana LPN license Minimum two years of ambulatory or primary care experience Epic electronic medical record experience Excellent written and verbal communication skills Strong clinical assessment and critical thinking skills If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056. Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy