At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We seek a dynamic and experienced professional to join our team as the Client Engagement Manager (Restoration Contractors). In this pivotal role you will be responsible for developing and implementing customer engagement strategies to enhance customer satisfaction, loyalty, and retention. You will work closely with cross-functional teams to ensure a seamless and positive customer experience, addressing customer inquiries & concerns, and proactively identifying opportunities for improvement. This role will provide targeted, consultative training to distinct roles within the restoration industry and hone in on individual companies' business models to achieve these results. The emphasis is on cultivating optimal operational data collection and business processes. Assist in implementing initiatives to enhance operational efficiency, concurrently advocating for the utilization of Cotality products; both in Franchisor and Independent models. Participate in industry-specific events to foster connections and champion the advancement of brand awareness. Serve as a subject matter expert, possessing operational proficiency in Cotality products. If you have a passion for driving positive change, a knack for identifying opportunities, and a proven track record of implementing data drive processes, we invite you to apply Essential Duties/

Responsibilities

Conduct a strategic analysis of the company's business to develop a project plan to implement Cotality products successfully and systematically. Evaluate Contractor Solutions customers' complaints effectively and work consultatively with them to achieve progressive resolution Effectively communicate implementation and initiative updates to the cross functional teams to ensure alignment with customer needs. Visit designated restoration company locations to oversee implementation and provide comprehensive consultative training. Conduct regional consultative training sessions in front of large contractor groups to guarantee uniform and precise operational process Collaborate with Product Management to advance our platforms, enhancing operational usability. Successfully implement a project plan tailored to the company's business model with Cotality products. Stay abreast of Cotality product releases and enhancements, ensuring the effective implementation and communication of these updates to all Strategic Account clients. Effectively increase the Utilization Score within the Contractor Solutions client base. Collaborate with cross-functional teams, including product development, marketing, and customer support, to integrate innovative solutions seamlessly. Foster a culture of innovation by engaging with internal stakeholders and promoting creative thinking.

Job Qualifications

Education

Bachelor's degree in Business Administration, Marketing, or a related field or equivalent experience. Advanced degree (MBA) preferred.

Experience

Minimum of 5 years of experience in customer engagement, customer success, or related roles, preferably in the technology or restoration industry. Proven track record in project management and implementing customer engagement strategies.

Experience

in providing consultative training and operational process optimization. Familiarity with Cotality products and services is highly desirab Skills and Competencies: Strong analytical skills to conduct strategic business analysis and develop project plans. Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely. Proficient in problem-solving and conflict resolution, with the ability to address customer complaints effectively. Ability to collaborate with cross-functional teams and manage multiple stakeholders. Demonstrated ability to drive customer satisfaction, loyalty, and retention through innovative engagement strategies. Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. Proficiency in data-driven decision-making and process improvement. Willingness to travel to customer locations for training and implementation oversight. Certifications: Project Management Professional (PMP) or similar certification is a plus. Customer Success Manager (CSM) certification or equivalent is a plus. #LI-RS1 Annual

Pay Range

77,700 - 95,000 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. 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Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@cotality.com or 1-866-224-2086. 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You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.