Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role 1) Incident and Request Management (AMS) Analyze and resolve functional incidents in SAP MM, related to: Purchasing and procurement (PR/PO) Material and vendor master data Inventory management Goods receipts, valuation, and logistics movements Handle functional requests and minor enhancements aligned with P2P business processes. Monitor and validate data flows between SAP MM and external systems using IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and quality. Manage tickets according to priority, impact, and SLAs, maintaining clear communication with business users, BPOs, and technical teams. 2) Functional Analysis and Process Management (BPO Focus) Act as the functional reference for the Procure‑to‑Pay process, ensuring SAP MM configuration and operations are aligned with business‑defined processes. Review and validate SAP MM functional configurations, including: Calculation schemas Account determination Movement types Account assignment categories and purchasing documents Validate P2P process flow integrity, including FI/CO integration (account postings, taxes, financial postings). Analyze functional impacts of changes or incidents from an end‑to‑end process perspective, identifying root causes and operational risks. Document findings, deviations, process decisions, and applied solutions, ensuring traceability and operational control. 3) Technical and Business Coordination within the SAP Ecosystem Collaborate with ABAP teams to implement functional adjustments (user‑exits, BADIs, reports, interfaces, forms). Coordinate with integration teams (PO/CPI), Basis/infrastructure, and other SAP modules (FI/CO, LE, WM/EWM, PP) when P2P process dependencies exist. Facilitate communication between business and IT, translating operational needs into clear functional requirements. Provide end‑to‑end follow‑up until actions are fully resolved and closed. 4) Documentation and Operational Compliance Maintain up‑to‑date functional and process documentation, including: SAP MM configurations Operating procedures KEDs/KBAs AMS support evidence Prepare information and supporting materials for audits, change controls, and IT reviews, ensuring compliance with internal standards. 5) Support for Testing, Changes, and Releases Participate in SIT/UAT for corrective and evolutionary changes in SAP MM. Design and execute functional test cases from a business process perspective. Validate functional deliverables and coordinate deployments, cutover activities, and post‑release stabilization (hypercare). Support regression testing to ensure stability of the P2P process. 6) Continuous Improvement of the Process and AMS Service Identify opportunities to optimize the Procure‑to‑Pay process and SAP MM configuration. Propose improvements aimed at: Reducing recurring incidents Increasing operational efficiency Improving process traceability and control Meeting and enhancing SLA compliance Contribute to the evolution of the AMS service from a process‑ and business‑oriented perspective. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Requirements Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology, or a related field. Previous experience providing SAP functional support within an AMS model. 3+ years of experience, with a strong focus on SAP MM and Procure-to-Pay processes in ECC and/or S/4HANA environments. Solid understanding of operational and logistics processes from a business (BPO) perspective. Preferred: Basic English required; intermediate level desirable for documentation review and user interaction. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away! At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.