Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians. With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide. For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success. The Role As Director, Workplace Services (Americas), you will lead the strategy, operations, and continuous evolution of CPP Investments' workplace experience across the Americas. You will oversee facilities operations, workplace services, capital projects, and critical infrastructure while leading a high-performing team and partnering with internal and external stakeholders to deliver exceptional employee experiences that support business performance and operational excellence. The Team The Corporate Services department enables CPP Investments' global business by delivering safe, efficient, and high-performing workplaces that support collaboration, innovation, and operational excellence. Through strategic workplace planning, facilities management, and service delivery, the team creates environments that enhance employee experience while supporting the organization's long-term objectives. The Workplace Services team is responsible for the day-to-day operation, maintenance, and continuous improvement of CPP Investments' office environments across the Americas. Working closely with business partners, vendors, and global stakeholders, the team delivers best-in-class workplace services, oversees capital projects and critical infrastructure, and ensures employees have an inspiring, safe, and productive workplace experience. Accountabilities Provide strategic leadership for Workplace Services across the Americas, ensuring workplace operations, facilities, and services align with CPP Investments' business objectives and employee experience strategy. Lead, develop, and mentor a high-performing team while fostering an inclusive, collaborative, and service-oriented culture. Oversee facilities operations, workplace services, space planning, preventive maintenance, and vendor performance to ensure operational excellence and business continuity. Lead third-party facility management partnerships, workplace service providers, and vendor relationships, including sourcing, contract negotiations, performance management, and cost optimization. Direct workplace capital projects, tenant improvements, and office infrastructure initiatives from planning through execution, ensuring delivery on scope, schedule, budget, and quality objectives. Establish, monitor, and report on operational performance metrics, budgets, KPIs, and KRIs to drive continuous improvement, informed decision-making, and organizational transparency. Partner with internal stakeholders on workplace strategy, leasing activities, and cross-functional initiatives that support evolving business needs across offices in the Americas. What You Bring Bachelor's degree in Real Estate, Facilities Management, Engineering, Business Administration, or a related discipline. Minimum 10 years of progressive experience leading workplace operations, facilities management, corporate real estate, or related functions within a complex, multi-site organization. Proven experience leading and developing high-performing teams, including coaching, performance management, succession planning, and talent development. Demonstrated success managing large operating and capital budgets ($10M–$50M), vendor relationships, and complex workplace or infrastructure projects. Strong knowledge of facilities operations, workplace services, critical building systems, business continuity, and project delivery. Excellent communication, relationship-building, and stakeholder management skills, with the ability to influence across all levels of the organization. Strategic mindset with strong business acumen, negotiation skills, and a passion for delivering exceptional workplace and employee experiences. You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment. We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact. Inclusion & Accessibility CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Attention: Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday. CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making. #LI-ONSITE About Us Why Work With Us For 25 years, we’ve proudly invested the Canada Pension Plan Fund, helping to secure retirement for more than 22 million Canadians. We invest for the long term — and that includes our people. Here, you’ll work alongside high-calibre colleagues on meaningful challenges that have real-world impact. Our purpose drives us, our performance sets us apart, and our people make it possible. Our Guiding Principles Our guiding principles shape our culture. They define how we work and represent the values that guide our behaviours. They are Integrity, Partnership and High Performance. Our Impact We invest globally across public and private markets, managing capital on behalf of millions of contributors and beneficiaries. We focus on long-term value creation and responsible investing, with offices in major financial centres around the world. What You Can Expect Meaningful work with measurable impact Exposure to complex, global challenges Opportunities for learning and growth Competitive total rewards and benefits Comprehensive wellness programs Inclusive and respectful of diverse perspectives Stay Connected Follow us on LinkedIn Sign Up for Job Alerts Learn More About CPP Investments