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Responsibilities

• Own the full end-to-end delivery of high-impact solutions for our most strategic partners
• Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
• Drive innovation through coding and implementation in order solve complex problems
• Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
• Build and maintain internal documentation, playbooks, and enablement content
• Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
• Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
• Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets
• Report actual or suspected security and/or policy violations/breaches to an appropriate authority

Requirements

• Bachelor’s degree in computer science, mathematics, engineering, physics, or a related technical field
• 1+ years of software engineering experience
• Prior professional experience supporting technical customers and iterating solutions in real time
• Strong engineering background with proficiency in programming languages such as Python, Javascript/Typescript, or similar, and a deep understanding of software architecture and API integrations
• Excellent verbal and written communication skills and exceptional attention to detail, with experience engaging both business and technical audiences
• Ability to juggle multiple priorities in a fast-paced environment

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