Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience. What Part Will You Play? Assists with UX Strategy by providing an understanding of vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. Performs appropriate research method needed which could include usability testing, basic audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups, performs the research, analyses the results. Assists with the definition of the patterns, navigation, structure and hierarchy by creating user stories and scenarios, basic process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams. Assists with the design of the user experience through participating in the design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, assisting with user design patterns and style guides. Works towards ensuring design is in line with accessibility guidelines to ensure compliance. What Are We Looking For in This Role? Minimum

Qualifications

Bachelor's Degree Relevant

Experience

or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions

Preferred Qualifications

Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field Typically Minimum 3 Years Relevant Exp Assisting in researching and designing user experience solutions within the Financial Industry CUA What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Figma or Adobe XD), and other design tools (Adobe Creative Suite) Programming Languages - CSS3, HTML5, responsive design. Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com. Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.