Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include: Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing. Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders. Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders. Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting. Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Qualifications

Required Education/

Experience

Experience

testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail. Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation. Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members. Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems. Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations. Ability to manage priorities, meet deadlines, and work independently in a remote team environment. Preferred Education/

Experience

Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field. Working knowledge of SQL, relational databases, and database concepts.

Experience

with client/server, web, and mobile applications, including iOS and Android platforms.

Experience

testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software.

Experience

working in an Agile software development environment.

Experience

using issue tracking, test management, or work management tools such as Jira.

Experience

with source control concepts or tools.

Experience

with API testing, integration testing, data validation, or test automation is a plus.

Experience

with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful. Desired Job-Specific Competencies and Skills Strong curiosity and persistence when investigating software behavior and reproducing reported issues. Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments. Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams. Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences. Ability to balance quality, release timelines, customer impact, and team priorities. Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity. Salary range: $55,000 - $65,000 USD per year. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.