David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: On Site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide customer support regarding app features, functionality and general usage • Handle customer enquiries primarily through inbound calls • Assist users with account creation and access-related questions • Support customers with balance management and benefit-related queries • Explain available app services, features and employee benefit options • Provide clear, accurate and solution-oriented information • Maintain a professional and customer-focused approach across all interactions • Escalate complex or unresolved cases to the appropriate internal teams • Accurately document customer interactions and case details in internal systems.

REQUIREMENTS:

• Native or fluent French, both written and spoken • Good command of English • Previous customer service or contact centre experience is an advantage • Strong verbal communication and active listening skills • Customer-focused and solution-oriented mindset • Good computer literacy and confidence using mobile applications and digital tools • Ability to explain app features and processes clearly to customers • Strong organisational skills and attention to detail • Ability to work independently and manage customer requests efficiently • Experience supporting financial, employee benefit, payment or digital service applications is an advantage.

OFFER:

• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!