Product Implementation Manager Are you passionate about helping healthcare organizations successfully implement innovative technology solutions that improve clinical decision-making and patient outcomes? Do you enjoy partnering with customers and cross-functional teams to solve complex technical challenges and deliver measurable value? About our Team Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient. About the Role As a Product Implementation Manager, you will lead the technical deployment, configuration, integration, and go-live of Elsevier healthcare software solutions for health systems and provider organizations. You will work closely with customers and internal stakeholders to ensure solutions meet technical, business, and clinical requirements while driving successful adoption and value realization.

Responsibilities

Lead technical implementation, configuration, deployment, testing, go-live, and post-go-live support for Elsevier healthcare software solutions. Design, configure, and troubleshoot integrations with customer healthcare systems, EHR platforms, FHIR APIs, SMART on FHIR applications, REST integrations, and HL7 v2 interfaces. Translate customer business, clinical, and technical requirements into implementation plans, workflows, solution configurations, and readiness activities. Serve as the primary technical contact for customer IT, clinical informatics, interoperability, and operational stakeholders throughout implementation. Partner with Project Management, Product, Engineering, Customer Success, and Support to manage risks, resolve issues, improve processes, and drive successful adoption.

Requirements

Experience

in healthcare software implementation, technical consulting, solutions engineering, or technical project delivery.

Experience

implementing enterprise software in healthcare provider, health system, or healthcare technology environments. Knowledge of healthcare interoperability standards and technologies, including HL7 v2, FHIR, SMART on FHIR, REST APIs, web services, and healthcare authentication/security frameworks.

Experience

working directly with customer IT, interoperability, and application teams. Strong analytical, troubleshooting, communication, organizational, and prioritization skills.

Experience

with major EHR ecosystems such as Epic, Oracle Health (Cerner), Meditech, or athenahealth preferred.

Experience

with integration engines such as Mirth Connect, Cloverleaf, Rhapsody, or Corepoint is helpful. Familiarity with OAuth 2.0, OpenID Connect, SAML, SSO, HIPAA, healthcare privacy, security, and compliance requirements. Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. U.S. National Base

Pay Range

$95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Illinois, the base pay range is $100,100 - $166,800.If performed in Chicago, IL, the base pay range is $104,800 - $174,700.If performed in Maryland, the base pay range is $100,100 - $166,800.If performed in Ohio, the base pay range is $90,500 - $150,900. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers