Job Description Field Service Engineer (FSE) specializing in LC, LCMS, and Laboratory Informatics solutions, for Visakhapatnam, Andra Pradesh. Responsible for providing on-site customer support for Agilent, Liquid Chromatography (LC), Liquid Chromatography-Mass Spectrometry (LCMS), and Laboratory Informatics solutions.

Duties

include installation, implementation, qualification, maintenance, troubleshooting, repair, and optimization of hardware, software, and network-integrated laboratory systems, Installs, configures, and validates (IQ/OQ) LC, LCMS, and Laboratory Informatics platforms at customer laboratories, ensuring compliance with operational and regulatory requirements. Diagnoses and resolves instrument, software, workflow, and system performance issues to minimize downtime and maintain laboratory productivity. Performs preventive maintenance, repairs, calibrations, and system upgrades to ensure optimal performance and reliability of laboratory instruments and informatics solutions. Drives customer satisfaction by providing technical guidance on system operation, preventive maintenance practices, software configurations, and workflow optimization. Proactively identifies and addresses potential instrument, software, or network-related issues to prevent unplanned interruptions to laboratory operations. Delivers and supports integrated laboratory solutions that may include LC, LCMS, Laboratory Informatics platforms, data management systems, operating systems, networking components, and related peripherals. Acts as a technical resource for customers and internal teams, managing product escalations and collaborating with Agilent Support, Sales, Marketing, Application Scientists, and R&D teams to provide effective customer solutions. Maintains knowledge of complementary third-party laboratory instruments, software applications, and integrated workflows to support diverse customer environments. Conducts technical training sessions, maintenance workshops, and knowledge-sharing seminars for customers and field service personnel on LC, LCMS, and Laboratory Informatics solutions. Mentors and trains fellow field engineers and customer users on best practices, troubleshooting methodologies, and system operation. Performs on-site calibration, qualification, and compliance-related activities for high-volume and regulated laboratory environments.

Qualifications

Master’s degree in chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent Relevant

Experience

in handling of analytical instruments - LC/LCMS and Laboratory Informatics Relevant

Experience

of 3+ years Candidates should enjoy travelling and visiting customers. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 100% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.