Why SailPoint? SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time—delivered at the scale our enterprise-customers demand. We are proud of our team and the culture we have built, which has led to our employees voting us “best places to work” – 15 years in a row. What You’ll Do: Operating at the intersection of Solution Engineering, Professional Services, Product Management, and Forward Deployed Engineering, Agentic Operations Engineers leverage state-of-the-art AI tooling, including LLMs, multi-agent pipelines, and agentic coding assistants to deliver SailPoint solutions, tailored to our customers’ requirements. The goal is to prove our capabilities in solving complex problems, accelerating time-to-value, and reducing the cost of traditional services. A core part of this role is owning AI-assisted identity migration and demo delivery loops end-to-end. You will gather customer artifacts (e.g., IdentityIQ (IIQ)/ competing IAM exports), feed these artifacts into internal LLM/agent pipelines, troubleshoot and correct agent outputs, perform hands-on verification and remediation in SailPoint Identity Security Cloud (ISC), and package outputs for proof-of-value and sales engagements. Day to day, that means prompting and steering agents, reviewing model-generated analysis and configuration artifacts, validating results against real tenant behavior, and deciding when to accept, revise, or re-run AI-produced work. Outside those operational activities, the Agentic Operations Engineering team is responsible for the maintenance of existing tools, as well as the creation of new tools and processes to ensure that SailPoint is helping our customers achieve rapid ROI. Agentic technology powers the tools and processes that we build and maintain. Agentic Operations Engineers at SailPoint embark on their journey by undergoing comprehensive product training. This foundation allows them to harness their existing experience, paving the way for a profound understanding of our SaaS solutions and the challenges they solve for our customers. Within one month you’ll begin operating the existing AI-tooling used to modernize our customers from SailPoint IIQ (or other vendor legacy systems) to ISC. You will successfully run LLM/agent pipelines, interpret agent findings, and escalate issues with clear context. After the first three months, you will independently process data streams and build customer environments with limited assistance and supervision. This includes following our processes and making judgment calls that affect output quality, critically reviewing LLM/agent outputs (not trusting them blindly), and making the changes needed to ensure demo- and sales-ready quality. By the end of the first year, you will continue to lead end-to-end runs of our existing processes and contribute to process improvements, build or extend new AI/agent tooling, and support more hands-on deployments with the Forward-Deployed Engineering team.

Responsibilities

Discover and understand customers’ existing environments and map them to SailPoint agentic solutions, using LLMs and agent tooling to accelerate analysis, drafting, and option evaluation—then validate those recommendations with human judgment Operate AI-assisted migration pipelines and agent tooling; prompt, steer, and re-run agents as needed; diagnose failures, incomplete outputs, hallucinations, and configuration gaps. Critically review LLM-generated artifacts (analysis, designs, configs, transforms/rules, demo materials) for correctness, completeness, and customer fit before they are used by Sales Engineers (SEs) or customers Perform hands-on verification and targeted remediation in SailPoint ISC (sources, schemas, correlation, identity profiles, lifecycle states, transforms/rules, provisioning, demo data, access catalog, etc.), using AI assistants to speed investigation while owning final tenant quality Produce SE-ready deliverables (summaries, demo scripts, walkthrough notes, issue lists) and present findings clearly to Sales Engineers and deal teams Assist the Forward-Deployed Engineering team with foundational implementations and proof-of-value engagements Assist in the analysis and documentation of customer requirements and how they map to SailPoint solutions Collaborate with cross-functional teams like sales, solution engineering, product, professional services, and customer success to ensure a seamless customer experience Confidently leverage Artificial Intelligence, LLMs, and agentic technologies as core working skills: effective prompting, agent orchestration, output evaluation, and AI-assisted coding/debugging. Contribute to building and maintaining agentic technology solutions, prompts, playbooks, and evaluation checks that become SailPoint’s standard for product demonstrations and modernization delivery Escalate product/pipeline defects with clear reproduction details and proposed fixes; help improve turnaround predictability across customer engagements

Requirements

3–5+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation or pre-sales experience.

Experience

in software development, implementation, and configuration Excellent communication skills Strong troubleshooting instincts: isolate root cause from logs/errors/incomplete inputs, verify fixes end-to-end, and communicate status clearly to SE and sales stakeholders A working knowledge of technical infrastructure including web services, application servers, databases, virtualization, and directories is required Conversant in modern SaaS architecture Familiarity with AI and machine learning concepts Willingness to work from imperfect customer extracts, ask clarifying questions, and still deliver demo-ready outcomes Preferred: 3+ years working with Identity, Governance, and Access Management solutions Hands-on SailPoint IIQ and/or SailPoint ISC (IdentityNow) experience

Experience

with demo tenants, sample data seeding, customer POV / proof-of-concept environments, or SE enablement

Experience

with migration projects (IIQ → ISC, or similar IAM platform migrations) Familiarity with SailPoint products and vendors such as Saviynt, RSA/Aveksa, One Identity, Oracle Identity Manager, etc.

Experience

with agentic coding tools such as Cursor, Claude Code, Kiro, Google Antigravity, GitHub Copilot, OpenAI Codex Security software or IT audit experience Basic scripting (Python, PowerShell, or Bash) for data cleanup, API calls, or validation helpers

Education

Computer Science degree, Engineering degree, or equivalent experience J2EE certification and/or CISSP certification is a plus SailPoint Certified Engineer or Solution Architect is a plus and is expected within 12 months of hire Travel: This position may require up to 15% travel. SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations. SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.