Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About the position

The Agent onboarding Analyst will serve as a liaison between corporate office and field Sales Representatives to implement our prospective Agent applications. In addition, the ideal candidate will have strong analytical, prioritizing, interpersonal, and problem-solving skills while upholding accuracy in all processed information while adhering to deadlines. Other responsibilities will include but not limited to the following:

Job Requirements

• High school graduate and or some college preferred
• Excellent English and Spanish language skills
• Critical thinking using logic and reasoning to identify information incorrect and provide alternative solutions to move the application to the activation queue
• Uses different techniques to identify possible solutions and next steps.
• Analytical thinking to analyzing information and using logic to address work-related issues and problems
• Aligns individual work activities to the group making sure the applications are no left behind as per AOB policy
• Cooperation with others on the job and displaying a good-natured, cooperative attitude
• Communicates clearly to convince.
• Guide daily work in all AOB queues for the short/mid term
• Attention to detail, learning skills and decision making
• Giving full attention to what other people are reviewing and transferring to QA/Agent Setup
• Job requires being open to change and to considerable variety in the workplace
• Change adaptability and flexibility to work extended hours or weekends
• Greater aptitude for coaching, motivating, and interacting with work teams
• Ability to operate in a team environment
• Be able to communicate via e-mail
• Knowledge of Excel & Word

Physical demand

• Ability to sit for extended periods
• Flexibility to stand or walk as needed
• Utilize telephone, computer, monitor, mouse and keyboard for a maximum of eight hours daily.
• OT required as needed
• Must be able to work flexible schedule

Key responsibilities

• Review and analyze the accuracy information of new applications transferred from PQ & ATA group Keep track of applications processed and returned to PQ & ATA team
• Process and upload new applications in the system
• Update existing agents information
• Process Change of owner’s applications
• Update phone, fax and e-mail address of existing agents
• Update bank accounts
• Coordinate the Bank account request for new agents to Finance Operations
• Coordinate the equipment shipping for new agents to Web support
• Notify sales via e-mail about their activations
• Support sales with their applications & questions in a professional manner
• Monitoring the QA & Agent Setup queue to make sure sales and internal departments are getting the appropriated support on time
• Identify opportunities to improve QA processes to speed the process
• Provide weekly reports of applications returned